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Abilitec has identified FrontRange IT Service Management as an opportunity to enter new markets as well as provide additional solutions to its existing customers and believes that service providers in particular will invest in service management to deliver increased customer satisfaction and cut the cost of IT ownership.

Based on the ITIL (IT Infrastructure Library) standards, the FrontRange solution can be deployed either in a modular fashion as the customer requires or as a total solution. Mark Cowan, managing director, Abilitec Ltd, commented: “FrontRange IT Service Management is easy for customers to use and straightforward to deploy. It provides the business with a consolidated, real-time view of the current IT support issues in their business, what is being done to resolve them and any potential knock-on effects.”

For his part, Andrew White, director of business development at FrontRange Solutions said, “Abilitec is a valuable addition to the FrontRange Solutions partner community. It has demonstrated exceptional consultancy and integration skills to nurture long term customer relationships and become a trusted IT provider. We see this as a great opportunity to increase revenue for both Abilitec and FrontRange.”

FrontRange IT Service Management is built for growing and distributed enterprises and does not require a costly retrofit. Based on a .net platform, it integrates with existing and future solutions by sharing a common platform with the entire FrontRange Solutions suite, allowing for end-to-end integration of all CRM, communications and service management applications to grow and scale with a company in one location or across the world.