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Web Help Desk Launches Version 9 Cross-Platform Help Desk Software
MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management tools, and an AJAX enhanced user interface. Version 9 remains truly cross-platform, with server side installers for Mac OS X Server, Windows Server, Linux, and Unix.
"The feature enhancements within Web Help Desk v9 are primarily a product of listening to the thoughtful input from our loyal customer base, and the forward thinking of our savvy development team," stated Jonathan Lew, President of MacsDesign Studio. "Version 9 exemplifies our commitment to providing organizations with a vendor-neutral IT service management solution without the complex configuration."
The latest version of the Web Help Desk software delivers numerous new productivity features, including:
* Change Management Control - Automated and dynamic rules-based approval workflow to track and manage change request submissions and approval voting.
* Asset Discovery Data Imports - Scheduled imports of asset discovery data, providing technicians with the most up-to-data hardware and software information related to the service desk request at-hand.
* Mac and PC Remote Control - Trigger Mac and Windows remote control sessions directly from strategically located screens within the Web Help Desk web-based application for enhanced desktop management.
* "We Suggest You Try This First" - The web-based customer service portal in Web Help Desk v9 dynamically recommends knowledge base resolutions during the service request submission process, facilitating customer self help.
* Localization Language Capabilities - Web Help Desk version 9 automatically selects any end-user's preferred language pack based on the default language setting of the end-user's web browser.
* Alter Help Desk Software Vendor Terminology - All nomenclature within the interface may be modified to an organization's standard terminology, preventing the introduction of new and confusing terminology to end-users.
* New Interface Updates - Content searches and updates throughout the interface are displayed to end-users in a fast and fluid AJAX format. Extensive improvements to the interface layout will help boost technician productivity.
