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LiveVox Announces Use Of Hosted VoIP Dialer Increased 350% In Second Quarter
LiveVox Inc., a provider of hosted dialer solutions, today announced that use of the company’s hosted VoIP Dialer increased 350 percent in the second quarter of 2008.
Growth in the amounts of minutes used on the LiveVox VoIP Dialer compared to the corresponding quarter in 2007 was driven by new and existing credit and collections industry clients transitioning campaigns from their current premise-based dialers and IVRs. Client tests have proven LiveVox is able to double agent productivity at the lowest cost of ownership in the market by cutting in half the time it takes to secure right-party connections (RPCs) during any given campaign.
LiveVox was also named a finalist for the Vendor of the Year award from the Debt Connection Symposium 2008, illustrating the company’s increased traction in this industry.
"LiveVox has become a crucial component of our collection strategy," said Mike Mathis, President, Sentry Credit Inc. "With no capital expenditures, we can manage the increased volumes that come with a tough economy and maximize agent productivity with the virtually unlimited capacity of the LiveVox system. We are no longer constrained by the limits of traditional dialers, and our collectors love it, because they are always on the phone."
The LiveVox hosted VoIP dialing platform, which also integrates ACD and IVR, replicates the core functionality of premise-based dialers with the following features:
Agent Desktop: Establishes real-time agent presence through direct agent interface, allowing skills-based routing and screen pops to maximize RPCs/hour and minimize abandoned calls, while also providing third-party billing integration
Integrated Agent-Result Codes: Enables call re-queuing for more effective campaigns and captures agent-level codes for real-time access to collection results with the integrated ACD or agent-desktop interface
Call Recording: Facilitates compliance, quality assurance and training without an expensive stand-alone system
Quick Connect: Drives "warm" connections directly to agents for contact with hard-to-reach consumers
"LiveVox is working with the credit and collections industry to transform the way it views dialer technology," said Louis Summe, Chief Executive Officer, LiveVox. "During a tough economy, collection organizations benefit from larger volumes but liquidation rates decline. Our hosted VoIP Dialer enables companies to achieve their business goals without the limitations and expense of traditional hardware or hosted systems."
