Numara Software Launches New Version of Numara Track-It!

Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced the release of Numara Track-It! 8.5, its award-winning help desk and asset management solution. Featuring rules based email request management, web interface updates and architectural enhancements, this release is unprecedented in ease of implementation, usability and performance providing customers with an extremely rich portfolio of help desk features and functionality at an affordable price.

“Numara Software continues to be passionate about the needs and challenges of our customers, and the latest release of Numara Track-It! 8.5 is an example of that dedication,” said David Weiss, president and CEO of Numara Software. “The new updates and enhancements, particularly the introduction of email request management, are based on the invaluable input we receive from our customers every day. We will continue to build our solutions and product portfolio to reflect the demands of our Numara Track-It! customer base, the largest and most loyal in the industry.”

Numara Track-It! 8.5 encompasses all of the popular features in Numara Track-It! software for help desk and asset tracking and provides measurable productivity right out of the box. The latest version of the product delivers a range of new features that allow customers to increase productivity, including:

Rules Based Email Request Management
The new email request management feature allows customers to create and populate work orders based on the subject or content of an email, allowing them to further streamline their help desk processes. With this functionality, customers are able to auto-assign technicians, auto-populate work order values with definable work order templates and specify exclusive notification templates.
Numara Track-It! Field Tech Web Interface Updates

Users can maximize productivity and efficiency through the improved Numara Track-It! Field Tech Web interface, which enables technicians constantly “on the go” or in the field to instantly create, and search existing work orders from within a web browser. In addition it more easily enables updating of existing trouble ticket values such as Requestor, Type, Subtype, Category and Technician assigned.

Significant Performance and Usability Improvements

The new version of Numara Track-It! offers performance improvements, such as a reduced Tech Client memory footprint and a decrease in overall server memory consumption. By leaving more resources available to the server, this enhancement allows for better performance and provides technicians with increased visibility into the service desk console. Usability has been further enhanced with the addition of numerous short cut keys, one click operations, reports, and updates to the multiple rules engines that promote automation.

According to the Forrester WaveTM: Service Desk Management Tools, Q2 2008 (April 2008), “Numara Track-It! is a self-contained environment with integrated PC discovery, inventory, software license management, and help desk functions that may be perfectly suited for an organization with fewer than 1,000 employees that is looking to add structure and tracking to what is probably an ad hoc process today. With an installed base of more than 50,000 companies, Numara Track-It! clearly fills a niche that the other vendors do not.”