CallMiner, provider of speech analytics solutions, today announced the release of its latest version of CallMiner Eureka. The latest version provides users with new features and functionality, with the primary focus of the new release to support large scale implementations for enterprise customers. The latest version is available immediately to current and new customers.
"CallMiner is focused on scaling our speech analytics solution to meet the needs of large, heterogeneous implementations," said Jeff Gallino, CallMiner’s CTO and co-founder. "With the latest version of Eureka, we are able to mine thousands of hours of conversations per day across multiple recording vendors and provide a single view of business intelligence to our customers. Enterprise customers are naturally excited about scale because it positively impacts their speed to intelligence."
"In helping customers plot solutions and strategies for CRM, Business Intelligence and Call Center AQM, we’re always asked whether we believe Speech Analytics is real and whether it has scalability," said Gartner Research Director Gareth Herschel. "To meet the standard of "enterprise proven" Gartner believes speech analytics solution providers should have large, global implementations with out-of-the-box functionality to support business analysts and the needs of senior executives."
"As a technology innovator, CallMiner is committed to providing increased value to our customers," said Gallino. "Many of Eureka’s new features were driven by the organizational needs of large enterprise customers requiring a best of class solution. CallMiner takes a company’s most underutilized asset – the actual voice of the customer as captured in the call or contact center – to create exceptional business opportunities."
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