VoiceSage Unveils New Click-To-Talk Solution

VoiceSage, a provider of interactive voice messaging products, today announced the launch of its new Click-To-Talk solution, which enables businesses to offer a quick and easy way for potential and existing customers to contact them via the company website.

Using VoiceSage Click-To-Talk, online surfers wishing to find out more about a company's goods or service - for example, mortgage lenders or insurance providers - simply click a "contact us" link to automatically generate a call with the company, as soon as there is a live call centre agent available to speak with them.

This improves the organisation's ability to pursue sales leads, by putting them in direct contact with an increased number of potential customers, while it also saves customers from waiting in lengthy call queues, or enduring 24-hour plus response times to email enquiries. These delays in responding can not only lose companies vital business, with customers likely to look elsewhere in the meantime, but also reflect badly on the company's reputation.

"Online surfers want to be able to communicate with companies when they want and in a form that suits them, so it's vital that, as well as offering email enquiry forms that typically carry lengthy response times, these potential customers are given an immediate and simple means of speaking to the organisation directly," said Mark Oppermann, business development director at VoiceSage. "Furthermore, when customers are looking for a new service or product, they look on average at eight different websites. The quicker a company can respond to a sales enquiry, the more likely they are to win the business over its competitors - with Click-To-Talk, this contact can become automatic and instantaneous."

Click-To-Talk provides the call centre agent with the customer's specified interest or any other available details via an agent whisper prior to routing the call. This not only cuts down call time significantly, but also means the agent is more prepared and better able to offer a personalised service - even if the customer does not have an existing relationship with the company. If a customer clicks on the website outside of the call centre's operating hours, Click-To-Talk will generate an automated voice call back to them, while its interactive capability allows the customer to input a suitable time for an agent to call them back.

"A lot of customers do their browsing at night, when companies may not be as well-equipped to handle their enquiries, so it's important that there's a contingency plan to ensure that potential business leads do not go unmissed," added Oppermann. "Using Click-To-Talk to increase incoming sales calls may also mean companies can decrease the amount of cold calling required, as this method generates far stronger leads than randomly ringing up customers who may have absolutely no need for the service being offered."

The solution is available on-demand and configurable via a simple browser, thus removing the need for upfront and complex hardware or software installations. This places businesses in immediate and complete control of the service, allowing them to make amends quickly as and when needed. In addition, the solution can be easily and quickly integrated with existing business IT systems if required.