AIM Technology, a provider of analytical performance management software solutions for contact centres and service organisations, today announced it is introducing its performance management application modules on demand. The new service, AIM onDemand, allows customers to purchase software on a subscription basis, with faster implementation than a traditional software installation and rollout.
"In the past, users had to choose between watered-down versions of business intelligence or human capital management applications," said Tony Hayward, CEO of AIM Technology. "On-demand applications raise issues around data security and corporate firewalls. We’ve tackled those issues and provided analytical capabilities that address the needs of service organisations."
AIM Technology offers a suite of on-demand applications as an online service to which customers can subscribe. Traditional "no-touch" on-demand applications suffer from a lack of data integration and require manual input of metrics. AIM onDemand applications include a service to integrate operational data into the online environment securely.
Presently, three software modules are available by subscription: AIM Performance Review, AIM Rewards and AIM Coaching. Each of the applications is purpose-built for contact centre scalability and hierarchies.
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