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Convergys Signs Relationship Management Agreements with Two Leading Financial Services Companies
Convergys Corporation (NYSE: CVG - News), a global leader in relationship management, announced today it has signed contract renewals and expansions with two leading financial services companies.
Under terms of these renewed and expanded contracts, Convergys will provide additional live-agent support for on-going customer service, retention programs, and back office solutions, including multi-language customer care for client customers speaking Spanish, Cantonese, Korean, Japanese, Mandarin, and English.
Cumulatively, the contracts are valued at more than $85 million over the next three years.
"The Financial Services sector offers considerable opportunity for growth.
Under terms of these renewed and expanded contracts, Convergys will provide additional live-agent support for on-going customer service, retention programs, and back office solutions, including multi-language customer care for client customers speaking Spanish, Cantonese, Korean, Japanese, Mandarin, and English.
Cumulatively, the contracts are valued at more than $85 million over the next three years.
"The Financial Services sector offers considerable opportunity for growth.
With these two client wins, we've signed a total of seven contracts for Customer Management services so far this year, and we expect to see revenue growth accelerate through the rest of the year," said Dave Dougherty, president and CEO of Convergys. "Financial Services firms continue to see the value of our unique relationship management approach to improve the quality and lower the cost of providing customer service across a variety of service channels.”
Convergys provides innovative solutions that drive more value from the many interactions our clients have with their customers and employees every day. In delivering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation, and self-service (e.g., speech and IVR, e-mail and Web self-service), as well as back office solutions, consulting, and professional services support to meet our clients’ financial and performance objectives.
Convergys provides innovative solutions that drive more value from the many interactions our clients have with their customers and employees every day. In delivering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation, and self-service (e.g., speech and IVR, e-mail and Web self-service), as well as back office solutions, consulting, and professional services support to meet our clients’ financial and performance objectives.
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