Enkata Recognized As High Ranking Contact Center Performance Management Provider
Enkata, a provider of analytics and performance management software for customer operations, today announced that it has earned the highest customer satisfaction rating in an independent survey of companies using performance management software, conducted by DMG Consulting LLC. As reported in the "2008 Contact Center Performance Management Market Report," Enkata earned the top scores in each category, including product, implementation, service and maintenance, training, professional services and overall satisfaction.
"Enkata has received high ratings in DMG Consulting's performance management customer satisfaction survey," said Donna Fluss, president of DMG Consulting LLC.
"Customers gave Enkata consistently high marks across the board for products, implementation, service/maintenance, training and professional services offerings. The customer survey is a valuable part of our research methodology, delivering real-life feedback from the organizations using contact center performance management solutions."
The DMG Consulting LLC report provides market perspective on the vendors, products, technology, trends, benefits, return on investment (ROI) and customer perception. Beyond Enkata, DMG analyzed seven other CCPM companies in the report. For the customer perception survey, customers rated their satisfaction for each category on a scale of one to five, with five being "completely satisfied" and one representing "not satisfied." Enkata was the only vendor to receive a perfect score of 5.0, the highest average score for any vendor in any category, which it earned in the implementation category.
"We attribute Enkata's high customer satisfaction scores to the fast return on investment achieved by our customers and Enkata's 'we earn your business every day' culture," said Ronald Hildebrandt, founder and senior vice president of marketing at Enkata. "Enkata's performance in the customer satisfaction survey, including the top score in the most critical metric -- overall customer satisfaction -- highlights our leadership within this growing sector."
by Document Type
