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Contact Solutions Deploys In-house Contact Centre
Contact Solutions Limited, a Nigerian provider of Contact Centre and Customer Management Services, was appointed by National Sports Lottery (NSL) Plc as Strategic Partners to deploy an IP PBX Call Management Solution for their Call Centre operations and corporate communication purposes.
A 90 user Call Management Solution will be implemented using the IP PBX Call Management Solution from Altigen. "This enables NSL to monitor and improve on its ability to support and retain their customers" said Abiodun Adeoye, Contact Solutions’ Managing Director/CEO. "The aim is to ensure that customers have alternative and multiple accesses to the customer support services of NSL".
"In addition to this, it also creates an environment that enables accountability with respect to reported, existing and resolved support issues. This requirement aims at ensuring that no customer issue is left hanging unduly or unresolved"
Altigen provides powerful tools to help ensure international practices in Call Centre operations and management using CRM integration. This will enable NSL gain advantage over competition, leveraging on technology investment, maximize employee resources, manage and monitor interactions with customers, create single company appearance among multiple locations etc.
Contact Solutions Limited trading as ConSol, is a Nigerian provider of Call Centre Services and Customer Management Solutions. With a client base that straddles both local and international companies, ConSol is setup to provide a benchmark for the provisioning of contact centre services in Nigeria.
ConSol operates a multi-tenanted 900 Agent capacity contact centre on a 24/7 basis at its Head Quarters situated in Nigeria. ConSol uses advanced technology to support access to the contact centre through Voice, SMS, Email and the Web.
