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Creative Virtual and Oddcast Release 24/7 Virtual Customer Service Agent
Customer service, both online and off, is a key element in providing customers with a great experience that will keep them coming back for more.
Although call center representatives are a great way to deliver service, they can be very costly, especially when customers are looking for quick and simple answers.
Creative Virtual USA (www.creativevirtual.com), provider of virtual agents capable of holding conversations with digital users 24/7, and Oddcast (www.oddcast.com), the developer of speaking avatar technology, have announced the deployment of Ask RoxAnn for Roxio (www.roxio.com), the world's leading provider of consumer digital media creation applications. Ask RoxAnn is a cost-effective and intelligent virtual service agent that is programmed to answer hundreds of customer queries. The RoxAnn speaking avatar also learns as time goes by, making her more intelligent with each question she is asked. Ask RoxAnn is being used by Roxio to help answer customer questions for its consumer digital media creation applications.
“Customers want answers right now and want to ask questions in English without having to figure out exactly what to ask to get a virtual agent to respond, just like talking to an agent on the phone” explained Richard Simons, CEO of Creative Virtual USA. “The technology behind Ask RoxAnn allows the customer to interact with her as if she was a live customer service agent. A question is asked and RoxAnn responds with 90% accuracy. It is as simple as that.”
“Creative Virtual’s integration of Oddcast’s speaking avatar technology allows RoxAnn to act as a first stop for customers seeking knowledgeable and spoken responses to their most pressing questions,” continued Adi Sideman, CEO of Oddcast.
“And at pennies per interaction, RoxAnn is much more cost effective than a live customer service rep, which can cost upwards of $5.00 each time a customer contacts the call center.”
Although call center representatives are a great way to deliver service, they can be very costly, especially when customers are looking for quick and simple answers.
Creative Virtual USA (www.creativevirtual.com), provider of virtual agents capable of holding conversations with digital users 24/7, and Oddcast (www.oddcast.com), the developer of speaking avatar technology, have announced the deployment of Ask RoxAnn for Roxio (www.roxio.com), the world's leading provider of consumer digital media creation applications. Ask RoxAnn is a cost-effective and intelligent virtual service agent that is programmed to answer hundreds of customer queries. The RoxAnn speaking avatar also learns as time goes by, making her more intelligent with each question she is asked. Ask RoxAnn is being used by Roxio to help answer customer questions for its consumer digital media creation applications.
“Customers want answers right now and want to ask questions in English without having to figure out exactly what to ask to get a virtual agent to respond, just like talking to an agent on the phone” explained Richard Simons, CEO of Creative Virtual USA. “The technology behind Ask RoxAnn allows the customer to interact with her as if she was a live customer service agent. A question is asked and RoxAnn responds with 90% accuracy. It is as simple as that.”
“Creative Virtual’s integration of Oddcast’s speaking avatar technology allows RoxAnn to act as a first stop for customers seeking knowledgeable and spoken responses to their most pressing questions,” continued Adi Sideman, CEO of Oddcast.
“And at pennies per interaction, RoxAnn is much more cost effective than a live customer service rep, which can cost upwards of $5.00 each time a customer contacts the call center.”
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