CallCopy Capitalizes On Growth In Contact Center Industry

As a result of the growing demand for contact center call recording and quality monitoring solutions, CallCopy today reported record growth for 2007. From 2006 to 2007, CallCopy, a four-year old contact center solutions company, reported growth of more than 75 percent. The company’s success was driven by a dramatic increase in the number of new small and medium-sized customers that adopted the company’s cc: Discover suite of applications.

In addition to a record number of new customers and revenue growth, CallCopy more than doubled its employees, including adding a number of new sales and support staff, and a new director of channel sales. As a result of the company’s growth, CallCopy has recently relocated its headquarters.

"We are on track for another record year, and the new office will support the company’s growth for many years to come," said Ray Bohac, president and chief executive officer of CallCopy, Inc. "Since we started in 2004, we have found a market that is anxious for innovation and searching for a responsive solution provider that delivers the flexibility and the scalability that many small and medium-sized call centers need. Our growth is a compliment to the team of professionals that we have assembled at CallCopy, which has a unified vision for what our company can become. We are well on our way, and we look forward to continuing to exceed expectation, and growing and supporting our loyal base of customers."

The company continues to gain traction within the financial services industry, specifically among credit unions, and has recently expanded its client base in the utility and healthcare industries.

CallCopy continues to earn recognition among contact centers for cc: Discover, its suite of software applications, which can blend TDM and VoIP call recording technology with quality management tools, speech analytics, desktop screen capture, and surveys. CallCopy’s applications can be deployed individually or as a complete solution that allows administrators to continue to monitor, evaluate and improve customer service, as well as meet industry and government compliance guidelines. CallCopy also has a strong core of technology partners, including Avaya, CallMiner, Cisco, Nortel and Shoretel, which provides call center administrators with the opportunity to deploy certified and integrated solutions.