Verint Witness Actionable Solutions Announces Continued Uptake in Workforce Optimization Customer Sites

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Following its December launch of the next-generation Impact 360® Workforce Optimization (WFO) software, Verint® Systems Inc. today announced that the company experienced a 45 percent growth rate in WFO customer sites sold during the 2007 fiscal year. According to leading industry analysts, Verint is the largest provider of WFO software. The unified, analytics-driven Impact 360 solution also has sparked an unprecedented ecosystem of OEM, VARs and technology partners working specifically with the software.

The first WFO offering was sold three years ago in January 2005. Since then, Verint Witness Actionable Solutions™ has introduced three new versions, including its recently launched next-generation Impact 360 solution. Along with supporting services, Impact 360 software has transformed how thousands of contact centers interact with their customers.

“At this juncture, we want to thank customer service executives everywhere for making workforce optimization such an incredible success,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “Impact 360 has helped executives at organizations worldwide drive change across the enterprise by better understanding the voice of the customer, as well as leveraging analytics to uncover the root cause of customer dissatisfaction.”

Every next-generation Impact 360 Workforce Optimization solution features seamless integration between quality monitoring, forecasting and scheduling, eLearning and performance management scorecards. Many deployments also feature the company’s robust speech and data analytics and/or customer feedback survey solutions. Further, more and more companies are turning to Impact 360 Workforce Optimization for their branch and back-office operations, managing to excellence in these areas of the business.