LiveTime Help Desk adds Mac OS X Leopard compatibility to Web 2.0 Service Management Software
LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced an update to its Service Management suite to address compatibility with Safari 3.0 and Mac OS Leopard. LiveTime can now be deployed on Mac OS X Leopard in both desktop and server editions with no additional requirements.
LiveTime and Apple's strong commitment to open standards makes Mac OS X Leopard a perfect platform for delivery of LiveTime's Service Management and Help Desk product suite. The application server infrastructure and plumbing required for LiveTime is built directly into the operating system.
Simply populate any SQL database with the LiveTime schema, deploy the application in either the JBoss or Tomcat application containers and the system can be operational in less than 30 minutes.
LiveTime has also optimized the presentation layer on Mac OS X Leopard by making specific changes for Safari 3.0 for a rich user experience with its Web 2.0 interface. LiveTime's integrated spelling, online chat and RSS feeds provide completely new levels of interactivity for customers.
LiveTime's Help Desk and Service Manager enables enterprises to automate the service desk function using a combination of industry acknowledged best practices and best of breed technology. LiveTime's automated service desk process allows customers to submit, track and manage service support requests via email or the customer portal based on Web 2.0 and open standards.
by Document Type
