Westbury Introduces Web Self Service Portal 5.1

With Self Service Portal 5.1 Westbury has created a strong combination of web based Service Request Management and Service Catalog capabilities.

The main enhancements in version 5.1 are specifically focused on the end-user experience. The new user interface allows end-users to order, track and manage their service request in an intuitive Amazon-like manner. The main enhancements are:

- Self Service Portal 5.1 offers a Service Catalog with many out-of-the-box services: enabling organizations to kick-start their service request management processes by leveraging predefined service requests.
- The new, intuitive user interface gives end-users an optimal experience, visibility of their available services and the status of submitted requests as well as capabilities to submit, add or change service requests.
- IT organizations can now allow requests to trigger a change record (next to service calls) in HP Service Desk software, enabling further process simplification and automation for increased efficiency and cost savings when dealing with reoccurring requests to IT.

By giving end-users more insight and control over their service requests Self Service Portal significantly contributes to increase the end-users satisfaction. It optimizes the service request process flow and reduces the pressure on the service desk so that service staff can focus on critical and value generating activities.

"Companies that have implemented HP Service Desk can really benefit from Self Service Portal to optimize their service request management processes. We can recommend Westbury and certainly Self Service Portal to other companies." Diego De Coen - Global Customer Support Vice President of JTI