Mitchell International Selects ViryaNet to Automate Scheduling Adjuters and Processing Insurance Claims

Mitchell International, headquartered in San Diego, California, has included the ViryaNet solution as a core component of its product suite, and is now offering that solution to its more than 16,000 existing business partners and all prospective clients. Mitchell has introduced the product to the industry as Mitchell Dispatch™.

Mitchell Dispatch is the most robust web-based resource planning and optimization system for the insurance claims industry. Mitchell Dispatch automates the scheduling and dispatching process, making it possible for insurance carrier dispatchers or supervisors to efficiently manage resource allocations and to handle only the exceptions.

For years, ViryaNet's best-of-class resource optimization engine has been used by organizations in need of efficient field workforce management, such as public utilities and supply chain services companies. This technology partnership allows Mitchell to offer a new solution to the insurance market based on the mature processes that have been honed in other service industries for over 10 years.

Mitchell Dispatch is the only dispatch solution to use CIECA XML, allowing simple integration with carrier systems. Mitchell's architecture is built on proven scheduling technology in use today by major public utilities companies and in supply chain management operations. The product's sophisticated rules engine can be customized according to a carrier's internal policies and practices, and provides powerful reporting features for strategic resource planning and trend analysis. Mitchell Dispatch gives carriers the flexibility to dispatch assignments via the web, email, text-message, or PDA for additional efficiency and convenience.

"Mitchell Dispatch redefines assignment resource planning. By using ViryaNet's completely web-based system that incorporates the most sophisticated scheduling and routing technology available, insurers can finally achieve a highly efficient and effective assignment dispatch process," said Tom Baird, Senior Vice President of Product Management. "Just because a resource appears to be the nearest in mileage to a vehicle does not mean it's the best choice for that estimate. Mitchell Dispatch has the intelligence to consider an extensive list of criteria such as CSI ranking, estimator skills, and traffic congestion to make sure the person who gets the assignment is the best for the job not just the closest."

"The ViryaNet technology included in the Mitchell solution suite will provide insurance companies distinct advantage in their highly competitive and cost conscious environment," stated Memy Ish-Shalom, president and CEO, ViryaNet. "Ultimately, the Mitchell offering enables an insurance company to reduce the amount of time from incident to resolution. Another important benefit is the improvement in customer satisfaction that occurs when appointments are promised and then met. We are very pleased to help Mitchell help its clients."