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ESL Federal Credit Union Standardizes on Intervoice Banking Application

ESL Federal Credit Union Standardizes on Intervoice Banking Application

Intervoice, Inc., provider of converged voice and information solutions, has announced that ESL Federal Credit Union, has the chosen Intervoice Banking application, a complete packaged voice self-service solution, to enhance contact center services for their community of 280,000 members. The new solution will help ESL, a full service financial institution and one of the largest credit unions in the United States, to enhance the efficiency and effectiveness of their voice banking system. This purchase by ESL further validates acceptance of the Intervoice Banking packaged application among financial institutions.

Improving automation without sacrificing member satisfaction was a key factor in ESL’s decision.

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An industry leader with financial institutions of all sizes for more than 2 decades, Intervoice’s approach to banking improves the range and reach of automation to increase utilization, with a flexible design that adapts to the specific needs of the institution and their members. With Intervoice Banking, ESL will be able to deploy more sophisticated services in less time, automate more complex transactions in less time and create a personal experience for each caller that enhance the overall customer experience.

“ESL is dedicated to serving members in the manner they choose to be served. To do this, we look for exceptional vendors with highly reliable products who are also able to partner with us to address key business issues. This is why we chose Intervoice,” said Mary Beth Stalter, ESL’s Tele-Banking Center vice president. “They know our industry and interface seamlessly with other key technologies we use. Selecting Intervoice, a proven leader in the financial services industry, positions us to accomplish both our short-term and long-term objectives.”

Financial institutions today face a barrage of new regulations and market pressures that custom applications simply aren’t designed to support. A packaged application, Intervoice Banking has built-in flexibility to evolve quickly, easily and economically to meet these needs, and will continue to be updated with new features and enhancements that reflect the state of the market today and in the future.

Key to a successful implementation of the new banking application is Intervoice’s industry-leading Global Consulting Services. Customers are no longer content to take a "one-size-fits-all" solution. More sophisticated than ever, they demand control and a better user experience. Intervoice understands that customers expect ease-of-use, speed, security, convenience and personal attention from their handset, PDA, telephony or Web experience. Global Consulting Services is also the catalyst of Banking 3.0’s automation capability that allows the solution to be customized and allows financial institutions to take advantage of ongoing product releases as they become available.

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