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ECredit Announces AppExchange Entry

ECredit Announces AppExchange Entry

Salesforce.com and eCredit have joined forces to remove barriers to communication between sales and credit, helping organizations increase revenues while simultaneously improving credit decision quality and overall process efficiency. Salesforce.com users can now initiate credit requests and access credit limit information on customers and prospects directly from their CRM system.

The end result is faster, more transparent credit decisions, improved communication between departments and better customer service. Through the integration of these two leading solutions, companies can better leverage their investments in CRM, ERP and other back-office systems.

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In addition to helping organizations accelerate the order-to-cash process, the solution offers a number of other benefits:

Drive Revenue:
Using the integrated solution, applications can be processed quickly, at the point of sale. This reduces the backlog and can ultimately lead to a decrease in sales abandonment rates often seen when customers are forced to wait for a credit check.

In addition, the combined solution promotes up-selling opportunities for sales reps. Many credit departments approve a standard limit and fail to offer the option of extended limits unless prompted. Consequently, sales professionals are not alerted when there is an opportunity to proactively up-sell. By establishing more accurate and timely credit limits which are often higher than initial estimates, salesforce.com and eCredit can help sales increase deal values.

Better Customer Service:
Using the integrated salesforce.com and eCredit solution, transactions can be processed quickly, with the press of a button, reducing customer wait-times and frustration.

Improve Interdepartmental Communication:
The combined solution puts real-time credit information in the hands of the sales rep and thereby improves communication and understanding between sales and credit.

Pre-qualification of accounts based on credit risk:
Sales teams are instantly informed of accounts that meet corporate credit policies before significant time is invested cultivating them. The integrated salesforce.com and eCredit solution allows sales to focus its resources on accounts that meet credit analysts' criteria, freeing the credit team to partner with sales to focus on non-standard deals and terms.

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