Siemens Medical Solutions Selects Oblicore; Global Healthcare Supplier Gains Competitive Edge By Choosing Oblicore Guarantee(TM) for Service Level Management

Siemens Medical Solutions Health Services Corporation, the division that will leverage Oblicore Guarantee, provides a range of clinical, financial and administrative IT solutions and services that help healthcare enterprises achieve tangible, sustainable clinical and financial outcomes. Its Managed Services portfolio includes IT outsourcing, consulting, application services, and staff augmentation, as well as technology service support such as telephony, systems integration and enterprise systems management. Ensuring it meets its service level agreements (SLAs) is a key part of Siemens' value proposition and necessary for the company to maintain its roster of top tier customers. Doing so, however, required a significant amount of manual processes.

"We were spending a tremendous amount of time on manual reporting, piecing together operational data and reconciling issues discovered during the process," said Diane Beauchamp, business analyst, Siemens Medical Solutions. "We needed a true SLA reporting solution that could provide top-down management of our SLAs, and we found this with Oblicore Guarantee. Oblicore was able to very quickly substantiate the value of its product and show its strong grasp on our business. We're confident this initiative will enable us to maintain our competitive edge and our client satisfaction."

Oblicore Guarantee is an integrated software package that allows proactive, continuous, top-down management of SLAs and other important business obligations. Oblicore Guarantee continuously compares committed service levels (as defined in SLAs, underpinning contracts, outsourcing agreements or business processes) to actual service levels. This determination of promised versus actual performance is then communicated to a variety of executive, financial and operational audiences through the use of innovative dashboards, scheduled and on-demand reports and proactive alerts. The result: dramatic improvement in service delivery.

"We're thrilled Siemens has chosen our solution, joining an impressive and growing list of Global 1200 customers," said Kevin Carr, vice president of Americas sales, Oblicore. "Our traction in the market is evidence of the real demand that exists for service delivery management. In today's market, vendors have an exceptional amount of pressure to manage data and to guarantee service delivery in order to stay competitive. Oblicore Guarantee provides a quick path to solving this problem. We look forward to our continued engagement with Siemens to help with this key initiative."