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Enrique Salem, Group President, Consumer Products and Solutions, for Symantec. "Symantec is extremely proud of Satmetrix's findings that more than 60 percent of customers surveyed not only have a favorable view of doing business with Symantec but will actively promote us to their friends and colleagues."

The research in the Net Promoter Industry Report 2006 was conducted during the first half of 2005 and is based on responses from customers regarding their experiences with a specific vendor. An email invitation to the respondent explained the purpose of the survey, offered an incentive to participate, and provided a link that allows individuals to click through to the Satmetrix survey site. All respondents are familiar with the products and services that are the subject of the survey, having purchased them as a personal consumer. Company names are standardized to capture accurate ratings for each company.

"Net Promoter Scores are indicative of a company's commitment to maximizing customer experience which can help drive revenue growth," said Dr. Laura Brooks, vice president of research and business consulting at Satmetrix Systems, Inc. "Symantec, in the highly competitive and established consumer software business, differentiates itself from competitors in the space through the strong showing of its Norton suite of products."