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Chordiant Changes the Rules for Complex Enterprise Software Development With Announcement of Chordiant Mesh
Chordiant Software, Inc., provider of Customer Experience (Cx™) software and services, launched Chordiant Mesh™, a new open source-inspired collaborative development model. Chordiant Mesh radically transforms enterprise software and solution development with open and continuous customer collaboration.
Starting with concrete customer needs and the Chordiant Mesh collaboration environment, Chordiant works in tandem with its customers and partners to develop and deploy new software applications that meet demanding business needs more quickly and pragmatically than previously possible.
Using the Chordiant Mesh software development environment, Chordiant and its customers have already collaborated to develop several new banking solutions. Chordiant will employ this new customer-collaborative development model to accelerate the delivery of a broad range of new applications solving business problems in financial services, insurance, media and telecommunications, building on an impressive track record of successful software deployments in the largest consumer organizations worldwide. The resulting solutions help lead enterprises to superior customer experiences by radically improving design, management, and optimization strategies.
Chordiant Mesh is an open source-inspired collaboration initiative for software development that solves high value customer problems faster with higher quality. The benefits are:
- Speed to market -- Faster delivery of innovations in applications and technology reduce time-to-market in meeting business objectives quickly, pragmatically and cost-effectively.
- Adaptability -- Chordiant Mesh provides the flexibility to fit Chordiant applications and enterprise architecture to specific business needs. Application and architecture changes are made with the cooperation of product teams. This increases the likelihood that they will be reflected in newly released and supported products, so that today's customizations become tomorrow's product features.
- High value, low risk -- Direct source code access and a long-lived solution for applications and infrastructure code reduce customization effort, lower cost of ownership, and offer superb investment protection.
- Global talent productivity -- Chordiant Mesh harnesses and applies expertise distributed geographically and organizationally. All appropriate talent -- anywhere in the world, in any department, in any role -- is applied together to solve concrete business problems.
- Transparency -- Chordiant Mesh provides greater visibility into product planning, prioritization and development processes, enabling enterprises to better plan for business and technology improvements.
Chordiant has proven this collaborative application development model with leading customers worldwide. Through Chordiant Mesh, one company has tackled the issue of old-style slow enterprise software delivery head-on, enabling customers to benefit from the speed and innovation of community-based developments, but with the security of a professional software organization.
Gothaer Versicherungsbank WaG is one of the largest mutual insurance companies in Germany, with headquarters in Cologne. The Company has revenues of approximately 4 billion euros and 3.5 million members. IDG, the internal IT-Provider of Gothaer, utilized the Chordiant Mesh collaborative environment to create a more efficient, productive and scalable insurance sales and customer service application. "Working with the Chordiant team, we created a system that distributes and manages hundreds of thousands of sales and service work orders across our work force, allowing us to radically improve the consistency and quality of our customer responsiveness in the future," said Lothar Engelke, managing director of IDG/Gothaer. "Chordiant was a true partner in the effort, offering strategic-level insight and helping us deliver a finished solution, from concept to fruition, in less than seven months."
Opening Chordiant Mesh to a large partner community, Chordiant grows a vibrant ecosystem of value creation that extends far beyond current application development capacity. Three types of partners -- core technology providers, professional services organizations, and independent software vendors (ISVs) -- now have direct access to underlying source code and a global community of experts with whom to collaborate. With an active partner community in Chordiant Mesh, customers gain a wider selection of new solutions faster while partners take advantage of Chordiant's status as the de facto platform for highly effective customer experience applications.
Steven R. Springsteel, president and CEO, said: "In one revolutionary step, Chordiant radically changes the way enterprise software applications are delivered to customers. With Chordiant Mesh collaboration, our customers will enjoy the benefits of software applications fixed exactly on their key business requirements, delivered with greater speed, transparency, and quality than traditional enterprise software development models allow."

