Alcatel Selects EBSuite.com as CRM Partner in North America

EBSuite.com (EBSuite) an online, on-demand Customer Relationship Management (CRM) software company, announced a formal partnership with Alcatel for their North American operations.

"EBSuite is proud to share the news about our work with this high profile leader in telecommunications," said An Jiang, CEO, EBSuite.com. 'Our relationship with Alcatel in North America builds on our strength in the technology and communications sectors and will help us drive incremental business for both companies.' Alcatel will offer a web based front-end and back-end internal customer support solution for its employees in North America.

Alcatel selected EBSuite's Customer Support-Help Desk solution to help the North American Human Resources Information Center organization improve employee satisfaction and lower service costs. This software technology will allow Alcatel's North American HRIC to accurately record and track every employee point of contact across all personnel, functions, departments and call centers and efficiently escalate issues as required.

David Mortensen, senior project manager for Alcatel North America IT CRM said, " I've evaluated many CRM systems and have never found any this intuitive and easy to work with. We are also very pleased about our experience working with EBSuite. Their team helped us define and refine our requirements throughout the CRM evaluation and selection process, and they were also indispensable during system implementation. Their knowledge and rapid response to all customization requests enabled us to speed installation such that when the system goes live, we expect to see immediate benefits in terms of customer support and better management of all our call centers."

EBSuite, whose customer base and revenues increased more than 100% from fiscal year 2004 to 2005, has established international headquarters in Fremont, California. The organization's Atlanta office services East coast customers. In 2005, the company launched operations in Beijing, China, where the local team is conducting engineering and regional business development activities.