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TechExcel Announces TechExcel HelpDesk 6.0
TechExcel, Inc., announced the release of TechExcel HelpDesk 6.0, adding advanced IT and help desk management features including graphical workflow modeling, a new knowledgebase that automatically suggests solutions, search improvements, and integration with LANDesk asset management system. Committed to customer satisfaction, TechExcel HelpDesk 6.0 includes nearly one hundred customer feature requests.
TechExcel develops software that is designed to be completely customizable without complexity. In TechExcel HelpDesk 6.0, user interface design tools have been improved and there are additional user-defined field types: a data grid or a multi-select field. As always, the interface is designed using a simple drag-and-drop editor, and customizations are seen immediately.
"HelpDesk 6.0 continues our commitment to giving businesses control of their own solutions," said Tieren Zhou, President of TechExcel Inc., commenting on how easy it is to customize, maintain, and scale TechExcel HelpDesk. He continued, "our customers don't want a cookie cutter Helpdesk solution; but they also don't want to spend so much outright for customized solutions that they are completely committed to a provider. Each of our [HelpDesk] customers has a custom interface, reporting and workflow; and they are maintained by software users, not programmers." TechExcel HelpDesk 6.0 continues to deliver flexibility to both users and administrators while remaining an intuitive, manageable application. Zhou continued, "We give power to IT administrators, but we also give power to business users that need to define process, manage change and perform analysis."
TechExcel HelpDesk 6.0 includes a new knowledgebase module called KnowledgeWise Auto-Suggest. When a service request is submitted, solutions are suggested to the submitter immediately through a web browser or via email. KnowledgeWise automatic suggestions will adapt, and become more relevant, over time because of a ranking index maintained based on keyword searches, click-thru count, knowledge topic weight, and employee feedback.
TechExcel HelpDesk 6.0 goes beyond traditional help desk software and provides solutions for the entire IT department by adding functionality for IT service management, change management, service level management, knowledge management and asset management in a single solution.
