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Nildram Eliminates the Wait with Telephone Queue-Busting Technology

Nildram Eliminates the Wait with Telephone Queue-Busting Technology

Customers of award winning Internet service provider Nildram have given the thumbs up to its new queue-busting telephone scheme. QueueBuster, from provider of callback, auto-messaging and contact solutions Netcall, slashes the amount of time callers wait on the line to speak with Nildram’s customer services, sales or provisioning team.

QueueBuster gives customers an alternative to queuing by taking their details, queuing on their behalf, and then calling them back automatically when the next agent is available, at no cost to the customer. QueueBuster becomes an option when the call centre is busy, eliminating lengthy wait times and the inconvenience of waiting in a queue.

“We are delighted this system is proving so popular with customers, and are pleased

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to be improving our customer support further still. After recently getting top marks in a Which? survey for our service, this further reinforces our commitment to our customers,” comments Sean Stephenson, managing director, Nildram.

Delivered as a hosted solution without the need for additional hardware, agents at Nildram receive QueueBuster callbacks as ordinary inbound calls, with the caller’s name played to them, in order to greet customers personally. Nildram’s customer care and support agents have found QueueBuster to be a win-win solution for both customers and agents alike.

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