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Echopass Extends Hosted Contact Center Services with Microsoft Dynamics CRM 3.0

Echopass Extends Hosted Contact Center Services with Microsoft Dynamics CRM 3.0

Echopass, an expert in always-on, on-demand, hosted contact center and CRM solutions, announced it has expanded its partnership with Microsoft to deliver Microsoft Dynamics CRM 3.0 to Microsoft VARs, resellers and enterprise end users as a hosted solution.

As a Microsoft early access program (EAP) participant, Echopass is leveraging its proven expertise in end-to-end hosted applications delivered as a service to incorporate the latest version of Microsoft's CRM solution into its EchoSystem(tm) service integration platform.

"Since launching Microsoft Dynamics CRM 3.0 in December 2005, we have seen tremendous growth and increased interest in our solution at the enterprise level.

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As a Managed Service Partner and member of Microsoft's Hosting Program, Echopass will help our enterprise customers experience the full benefits of hosted CRM," said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. "As a Microsoft Certified Partner since 2000, Echopass has proven expertise in the integration of contact center and CRM solutions - making them a trusted on-demand provider for our partners and end users."

Echopass delivers on-demand contact center solutions and hosted end-to-end managed services that incorporate and integrate traditional toll free and VoIP call delivery, computer telephony integration, automatic call distribution, work force management integration, interactive voice response, CRM and many other customer-specific applications.

The company has extensive experience hosting, managing and integrating a range of on-demand CRM solutions for enterprise customers in the financial services, hospitality, health/medical and telecommunications industries. Echopass is SAS 70 certified, ensuring reliability of processes, internal controls and auditing practices. Customers depend on the Echopass Service Level Agreement, guaranteeing the entire platform's service, availability, customer support, performance and round-the-clock reliability.

"As an early leader in hosted contact center and CRM solutions, Echopass has seen the demands of enterprise clients evolve. Our customers require full integration with their CRM and other back office solutions," said Vincent Deschamps, CEO of Echopass. "That's why we've chosen to support Microsoft CRM as a core component within our EchoSystem. VARs looking to offer Microsoft CRM to their customers will work with Echopass to deliver an on-demand call center that is hosted and integrated with telephony for the work-at-home or centrally located call center agent."

Echopass is the first Managed Service Partner providing hosted CRM services for Microsoft customers. The company's other business partners include Sprint, Genesys, Verizon, salesforce.com and RightNow Technologies.

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