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Sony of Canada Chooses AMC Technology

Sony of Canada Chooses AMC Technology

AMC Technology, L.L.C., a provider of multi-channel integration solutions for contact centers, announced Sony of Canada, Ltd. as a major new customer. Sony Canada chose the AMC product suite to integrate mySAP Customer Relationship Management (CRM) with their Avaya contact center systems to enhance service in their customer support center located in Toronto, Canada.

The Sony Canada customer support center serves 75 Sony stores and a network authorized dealers across Canada. Through this contact center integration project, Sony Canada will offer their consumers more efficient and tailored service.

"Contact center integration has been a priority for us because it allows us to improve customer service and agent productivity," said Sony Canada CIO Wayne Ground.

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"We are impressed with the AMC product suite as one of the few solutions that can provide robust integration between CTI-enabled contact centers and mySAP CRM."

AMC Multi-Channel Integration Suite will provide Sony Canada with pre-packaged, certified integration between mySAP CRM 3.1, utilizing SAP Interaction Center WinClient, and Avaya telephony systems, utilizing Avaya Computer Telephony for CTI.

"We are excited about working with Sony Canada to help them meet their contact center objectives," stated Anthony X. Uliano, President and CTO, AMC Technology. "Our solution will allow Sony Canada to enhance the use and better leverage their investment in mySAP CRM for their contact center."

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