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“We deliver CRM solutions for companies that are serious about making CRM a competitive weapon, and not just a sales contact database. Our customers tell us that they want a sales automation solution that meets their evolving needs from a CRM expert and not an ERP provider, and they don’t want a partial on-demand fix. We offer the power of easy-to-adapt software at a price that competes with on-demand solutions that can’t integrate to back end systems.”

Other new features in Saratoga CRM 6.5 include a new alert engine, new data push for Outlook and Lotus Notes, an improved Web dashboard, and new query capabilities.

Saratoga CRM’s unique software architecture makes it far easier to implement and upgrade than competing enterprise CRM solutions. Rather than re-programming the enterprise application to accommodate a CRM implementation, Saratoga CRM lets you customize everything including business processes, and integration with other systems without any programming.

Users can create new business applications or optimize current processes in days rather than months, and at a fraction of the cost of other enterprise software solutions. And Saratoga’s modular design makes it easy to create CRM applications that users can access whenever they need to, either through LAN or WAN, through the Web, or through handheld wireless devices using Saratoga’s Apresta™ technology.

“With Oracle’s acquisition of Siebel, customers are actively seeking CRM alternatives that allow them to mine enterprise data and power new business processes without a lot of programming maintenance and service fees,” said Al Smith, president of Saratoga Systems. “We designed Saratoga CRM for companies that need sales automation systems that can be easily adapted as a tactical market weapon. Saratoga CRM offers an attractive alternative to Siebel customers because it separates the CRM engine source code from the business rules and processes, which means it delivers superior integration with back-end systems at a fraction of the cost.”

New Features In Saratoga CRM 6.5 With the release of Saratoga CRM 6.5,
Saratoga Systems has added a number of features to improve reporting and customization, and more closely integrate with back-end processes, including:

• New Web Services support — Saratoga CRM adds a new Web Services interface to access any type of SAP data anywhere in the enterprise. As a result, Saratoga CRM can now consolidate information gathering for manufacturing, supply chain, order processing, human resources, and any other SAP-driven applications.
• A new alert engine — This alerting tool monitors the CRM system as well as other back end systems and generates e-mail notifications instantly when certain conditions and business rules apply, such as when a contract is about to expire or a credit threshold is exceeded.
• New Outlook and Lotus Notes push capability —Saratoga CRM can push tasks, appointments, or contacts to Outlook and Lotus Notes en masse, and then keeps the information automatically synchronized with the CRM database.
• New, extremely powerful web dashboard — This new feature allows each user to create any number of sophisticated dashboards via an intuitive drag and drop interface.