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This would present as a series of separate incidents to be completed by different teams before the project is completed. In addition, project templates can be defined to streamline the creation of these tasks in the future, so that each time a new staff member is hired, a project can be created instantly.

The process of raising and editing invoice items and contracts has also been streamlined through the use of wizards. Access to relevant service level agreements, items, incidents and purchase orders has been simplified with new navigational controls. Finance users also have access to an intuitive payment and delivery process, and incidents that are not covered by a valid maintenance contract are now clearly flagged in the system.

Additional Enhancements

• Significant single server and clustered server performance improvements to support hundreds of concurrent users
• Client and Item searches now permit searching on custom fields. In addition, all global items can be flagged for easy identification
• Users are now able to fast track the creation of new item category templates by cloning existing templates
• Business managers can now receive notification of escalation events by registering with an incidents circulation list
• New audit reports
• Expanded LDAP/ADS functionality includes support for ADS/LDAP over SSL for additional security
• Knowledge base articles now include an audit history and rollback facility together with integrated approvals process