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Netcall Launches Latest Version of Queuebuster
Netcall, provider of callback, auto-messaging and contact solutions, announced its new QueueBuster Version 3 at this year's Call Centre Association Annual Convention. QueueBuster Version 3 will have a host of enhanced features and functionality, all aimed at helping contact centre managers roll out a solution that fits their individual needs while continuing to increase staff productivity and improve customer satisfaction.
Netcall's flagship product QueueBuster is the only solution that gives customers an alternative to queuing by allowing them to simply leave their details, maintain their place in the queue and receive a call back when an agent is available. The new upgrade allows contact centre managers to tailor the product to fit the needs of their environment.
QueueBuster Version 3 is fully loaded with all the usual QueueBuster features such as real time queue progression but is now enhanced with five optional modular packs, enabling the contact centre managers to choose only those options they require. The available modules include:
- An International Pack, featuring international number entry and local language customisation
- A MIS Pack providing enhanced report functionality
- A Sales Pack including a facility to give the agent extra control by helping them to reschedule calls
- An Agent Pack, helping agents deal more effectively with large
volumes of calls - A Productivity Pack, that helps the agent to reduce talk time
and deal with the most important customers first
QueueBuster Version 3 is the only call back solution on the market to be available either as a hosted service or installed "in house" at a customer's premises via Netcall's Intelligent Communications PlatformTM (ICP), giving contact centre managers the ability to choose a solution which best matches their needs and IT and telephony infrastructure. As a hosted service, QueueBuster Version 3 offers a fully managed system, creating a low-cost, low-risk start-up package for businesses.
QueueBuster Version 3 also boasts a new graphical user interface, which makes it easy to manage and navigate for agents and contact centre managers.
"We have developed QueueBuster Version 3 in response to feedback from our customers who want a flexible solution that can be easily adapted to their ever changing needs," explained Henrik Bang, CEO, Netcall. "By providing contact centre managers with a range of modular applications to choose from, it allows them to select only those features that will help them to improve agent productivity and customer satisfaction."
Netcall's customers include blue chip companies such as: Bournemouth and West Hampshire Water, Belkin Components, BT, BSM, BUPA International, Carphone Warehouse, Centrica One.Tel, The Co-operative Bank, Egg, Lloyds TSB Insurance, First Direct, Halifax, Holiday Inn, Kwik-Fit Financial Services, Norwich Union, NTL, Oracle, Prudential, Thames Water, Royal and Sun Alliance Insurance, Sage, Skipton Building Society, Toyota, United Utilities and Vertex Customer Management.
