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Industry Leaders Win Knova Discovery Awards for Excellence in Service Resolution Management
Knova Software, Inc.(TM), a provider of service resolution management applications, announced the winners of its annual Discovery awards for excellence in service resolution management.
"We are delighted to be honored with Knova's award for Most Visionary Strategy for Service Resolution Management," said Mike Lyons, VP of worldwide customer support for Novell. "As we move towards a more customer-centric culture at Novell, Service Resolution Management and our work with Knova has been at the center of our strategy. The combination of Knova for SRM and Siebel for CRM has equipped us with the technology, services and support we need to be successful delivering process-driven customer service worldwide.
The winners of Knova's Discovery awards for 2005 are:
- Macromedia: Best Self-Service Experience and ROI
- Case New Holland: Best International Deployment
- Tellabs: Most Effective Customer Support Center
- University of Utah: Most Effective Help Desk
- Sage Software: Best use of Knowledge Authoring
- Novell: Most Visionary Strategy for Service Resolution Management
"Our customers' success is the foundation of our continued innovation and growth," commented Bruce Armstrong, president and CEO of Knova. "These awards are an important acknowledgement of our customers' achievements. We look forward to another year of excellent results."
