Vertical Solutions Announces ITIL Compatibility for PowerHelp IT Service Management Software Solution

Vertical Solutions, Inc. (VSI), a developer of IT Service Management and Customer Relationship Management software, announces that its IT management software suite, PowerHelp IT v9.0, has received the PinkVerify(tm) Service Support Enhanced designation from Pink Elephant, an IT service management consulting and education provider. This designation indicates that PowerHelp IT v9.0 meets Pink Elephant's criteria for Information Technology Infrastructure Library (ITIL) compatibility. ITIL is a worldwide approach to IT service management, and provides a cohesive set of best practices.

PowerHelp IT enables IT service management teams to adhere to the ITIL best practices by using the software directly out of the box.

"It is exciting to see solutions providers, such as Vertical Solutions, promoting products that support key ITIL processes," says David Ratcliffe, President and CEO of Pink Elephant. "This further demonstrates the impact ITIL is having on IT departments and their organizations. Practitioners are demanding a method of identifying ITIL-compatible tools, and manufacturers are meeting the demand head on. We are proud to add PowerHelp IT to our list of PinkVerified products."

PowerHelp IT v 9.0 has received PinkVerify(tm) Service Support Enhanced Certification from Pink Elephant for the following ITIL processes: Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, and Availability Management.

PowerHelp IT is a business-centric IT solution that enables any help desk, service desk, or outsourced IT service provider environment to dynamically manage information related to its IT support management environment.

PowerHelp IT was designed specifically to meet ITIL processes from the ground up. While customers can configure the application to suit their specific operational and usability needs, it retains its alignment with ITIL processes.