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While many providers have begun to address these risks, the National Cyber Security Alliance reports that as much as two-thirds of all Internet users continue to be exposed to Web-based threats. This is an important issue for providers trying to reduce the number of security incidents that lead to subscriber frustration, increased support calls and churn.

Radialpoint Security Services is a suite of managed services that enables broadband providers to rapidly and effectively add security to their services portfolio. These services include anti-virus, anti-spyware, firewall, parental control and pop-up blocker services that automatically detect and prevent security threats.

Motive’s Internet Security Management Solution — which includes Motive’s Security FAST module, Self-Service Manager, and Customer Service Manager — provides broadband subscribers with a holistic view of the security status of their Digital Home environments and ensures they have the right Internet security components in place, including those from Radialpoint. In addition, when subscribers call a provider’s help desk with security issues, customer service agents can use Motive software to access real-time information about current Internet security settings, and help customers detect vulnerabilities and take corrective actions more quickly.

Using Motive software, broadband providers can deliver automated Internet security services to subscribers that simplify the management of their online security environment inclusive of Web-browsers, operating systems and home networks.

“Radialpoint offers managed Internet security services that broadband providers can deliver to their customers quickly, easily and profitably,” said Hunt Norment, vice president of marketing and product development at Radialpoint. “By combining our expertise in delivering value-added services with Motive’s proven management software, we are able to help providers enhance the delivery and overall value of their security offerings.”

Broadband providers can leverage the Motive Internet Security Management Solution to:

• Help customers understand their vulnerability to online threats and how to improve the security of their online experience;
• Enable customers to purchase Radialpoint and other Internet security services at the click of a button – generating additional revenue for providers, while curbing customer support costs;
• Boost the adoption and value of Internet security services by automating many of the management tasks associated with Internet security;
• Define and enforce policies with built-in assessment of security settings and automated remediation to help users remain safe and secure.

“Broadband providers are starting to realize that a holistic Digital Home security solution needs to be a key component of their product strategies,” said Sanjay Castelino, Motive’s vice president of industry marketing. “Together with Radialpoint, we are providing a comprehensive Internet security management approach that brings anti-virus, anti-spyware, firewall, Microsoft security, and wireless home networking security together into one seamless user experience for broadband subscribers.”