ServicePower Field Service Solutions announces V1.3

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ServicePower’s Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management for subcontractors, manufacturers, retailers, third-party administrators, and parts distributors, announced that it has released version 1.3, which includes a “group level skills” capability in addition to mobile dispatch technology.

The ability to deal with group-level skills enables OEMs, retailers, and others to dispatch more selectively than was previously possible with the ServicePower FSS product or competitive products.

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Once a service company completes the setup process, which is universal to all OEMs, retailers, and other users, jobs may be booked to a subset of its technicians that are grouped together based upon common skill sets. “We can then optimize the schedules and route the employees using the SERVICEPower artificial intelligence engine that is integrated within the Field Service Solutions platform,” commented Chris Smith, CEO of ServicePower FSS.

The new version, which is available now, also feeds incoming dispatches or job status information back and forth between the technicians, sales force, or customer service center using the new mobile technology. “Our technology is really opening up the way for our service partners to streamline their back office operations,” concluded Smith.

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