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Knova Software Named to KMWorld's '100 Companies That Matter in Knowledge Management'

Knova Software Named to KMWorld's '100 Companies That Matter in Knowledge Management'

Knova Software, a provider of service resolution management applications, announced that it has been selected as one of the "100 Companies That Matter in Knowledge Management" by KMWorld, a leading industry publication. KMWorld editors, knowledge management practitioners, theorists, analysts, vendors, and customers compiled the 2005 list to recognize each company's velocity of innovation. The merger of ServiceWare Technologies and Kanisa closed in February creating Knova Software, the new combined entity.

"Each year we get a chance to recognize the companies we believe best exemplify the ideals of true knowledge management--the ones whose products and services continue to fundamentally transform the way organizations operate," said Hugh McKellar, editor-in-chief of KMWorld.

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"Knova's leadership in automating the costly, labor-intensive customer service process of resolving customer cases, incidents and questions across multiple channels clearly called for the company's inclusion on our list."

"We are honored to be recognized in KMWorld's 100 Companies That Matter in Knowledge Management for 2005," said Bruce Armstrong, CEO of Knova Software. "By merging ServiceWare and Kanisa to form Knova Software, we will continue to focus on creating an unparalleled knowledge management platform and the most complete suite of service resolution applications for customer service and support."

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