Envision Launches Business Consulting Group
Envision Telephony, Inc., a provider of business solutions for the contact center and the enterprise, announced its new business consulting service. Envision’s business consulting group is designed to help companies achieve a maximum return on their technology investment by providing interactive, results-oriented sessions for tackling real-life contact center challenges.
Heading up the group is Connie Smith, Envision’s chief evangelist. Smith brings more than 20 years of contact center and consulting experience to the group. “Envision has been doing this for years with its customers,” said Smith.
“We want to formalize the program so that other companies can improve their quality programs and customer relationships through contact center and enterprise best practices.”
As well as offering customized business consulting, Envision will offer a complete menu of on-site programs to evaluate, improve or redesign quality programs, benchmark coaching efforts, as well as evaluate ways to utilize business intelligence to improve contact center and enterprise performance.
“Our consulting program will connect the dots between technology, best practices and improved performance,” said Ted Lubowsky vice-president of sales & marketing at Envision. “It is critical that companies investing in technology to improve quality and performance receive assistance and feedback to maximize the benefits and results of that technology.”
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