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Editorial

Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their questions will be answered.

Highlights

Q&A with Vivek Thomas, President, Maximizer Software
Vivek Thomas joined Maximizer in 2002 and began serving as the CRM software provider's president on June first of this year. He graciously agreed to an email interview with CRM2Day about the current state of the CRM market and Maximizer's plans for the future.
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What's New?

Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.

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	CRM Provider TMone Recognized for 2008 Growth

	Corporate Performance	Thursday, 02 July 2009

	Infinity Info Systems a Finalist for 2009 Worldwide Microsoft Dynamics CRM Partner of the Year

	Corporate Performance	Wednesday, 01 July 2009

	Sales Simplicity CRM and SFA Software Wins “Hottest Company” Award from Constructech Magazine

	Corporate Performance	Wednesday, 01 July 2009

	Epicor Rated Positively in Gartner’s MarketScope Report on Financial Management Applications

	Corporate Performance	Monday, 29 June 2009

	Aplicor Wins 2009 American Business Award For Product Development for ERP and CRM Products

	Corporate Performance	Monday, 29 June 2009

	Ascentium Wins 2009 Microsoft Worldwide Partner Conference Award in Microsoft Dynamics CRM

	Corporate Performance	Friday, 26 June 2009

	VPI Wins 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

	Corporate Performance	Friday, 26 June 2009

	Capgemini Positioned in Leaders Quadrant for North America CRM Service Providers by Top IT Analyst Firm

	Corporate Performance	Thursday, 25 June 2009

	Zap Honored as 2009 Microsoft ISV/Software Solutions Innovation Partner of the Year

	Corporate Performance	Thursday, 25 June 2009

	CDC CRM Software Honored as 2009 Microsoft Worldwide Partner Conference Awards Winner

	Corporate Performance	Wednesday, 24 June 2009

	ExactTarget Named Microsoft Award Finalist

	Corporate Performance	Wednesday, 24 June 2009

	Really Simple Systems Hosted CRM Selected as Award-Winning Provider by SAASDirectory.co.uk

	Corporate Performance	Tuesday, 23 June 2009

	Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com

	Corporate Performance	Monday, 22 June 2009

	Roxtec, Easi, andTacamor Excel on the Sugar CRM Open Cloud

	Corporate Performance	Wednesday, 17 June 2009

	eBay Chooses Five Entrepreneurs to Receive Star Developer Awards

	Corporate Performance	Wednesday, 17 June 2009

	IQMS Named Finalist in the 2009 Top Performers Awards from ContactCenterWorld.Com

	Corporate Performance	Wednesday, 17 June 2009

	inContact Call Center Software Wins Best Technology Innovation Award

	Corporate Performance	Tuesday, 16 June 2009

	Web Startup that Merges "Social CRM" with "Real-Time Stream" Functionality Chosen as a Finalist Winner for TechWeb's Enterprise 2.0 Conference

	Corporate Performance	Monday, 15 June 2009

	Convergys a Leader in Hiring U.S. Military Spouses

	Corporate Performance	Thursday, 11 June 2009

	Less Than 1.5% of Sales Simplicity Software 240+ Builders Users Went Out of Business in the Housing Downturn

	Corporate Performance	Tuesday, 09 June 2009

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