Home   | News   | Events   | Careers   | Library   | Topics   | Members   | Vendor Directory   
Post your news story
Editorial
From Customer Relationships to Customer Engagement
The late 1990s brought the advent of customer relationship management (CRM). CRM offered the promise of huge increases in loyalty and customer profitability based on the delivery of continuous value to customers. Like real-world relationships, these technology driven conversations were truly two-way dialogues, replacing the one-way messaging that was delivering diminished success.
Read more...
Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
Read more...
What's New?

Customer satisfaction with online banking far surpasses other online financial services like credit cards and investment, according to a new study conducted by ForeSee Results and Forbes.com.

CRM News Archive
Would you like to have a full list of our past news coverage? Go to the news archive and feel free to find out what you are looking for. Click here
What CRM solution is right for your business?

1. What are you looking for in a CRM solution? (Check all that apply)
Lead tracking/management
Contact tracking/management
Sales pipeline/forecasting analysis
Marketing campaign tracking and reporting
Call center tracking
2. What industry are you in?
3. How many employees will work with this system?
4. What is your Zip/Postal Code?
Noetica Appoints Voiceware Comunicaciones As A Reseller In Spain
Business Deals Thursday, 08 May 2008  
 
oreSee Results Joins viaTealeaf Partner Network
Business Deals Wednesday, 07 May 2008  
 
Infosys Technologies and SAP Enter into Global Services Partner Agreement
Business Deals Wednesday, 07 May 2008  
 
Geek Terminal Serves Up Business Mobility for Corporate Executives on the Go with Cisco Unified Communications
Business Deals Friday, 02 May 2008  
 
New Partnership Shows Version One’s Commitment To Microsoft Users
Business Deals Friday, 02 May 2008  
 
Accenture Completes Acquisition of SOPIA, Expanding Oracle Systems Integration Capabilities in Japan
Business Deals Wednesday, 30 April 2008  
 
B&D Industrial Selects Infor ERP A+ to Fuel Growth
Business Deals Wednesday, 30 April 2008  
 
Avaya Renews HR Management Contract with Convergys
Business Deals Wednesday, 30 April 2008  
 
eGain Powers Customer Service at UK Energy Giant
Business Deals Wednesday, 30 April 2008  
 
Survey Reveals Contact Center Performance Management Solutions Increasing Agent Coaching
Business Deals Wednesday, 30 April 2008  
 
Monster Travel Goes Live With NewVoiceMedia
Business Deals Tuesday, 29 April 2008  
 
McDonald’s India And VCustomer Partner To Deliver Customer Support
Business Deals Tuesday, 29 April 2008  
 
FrontRange Solutions Acquires Centennial Software
Business Deals Tuesday, 29 April 2008  
 
Convergys Signs Relationship Management Agreements with Two Leading Financial Services Companies
Business Deals Monday, 28 April 2008  
 
Banco de Crédito BCP Selects Teradata for Strategic Business Intelligence
Business Deals Monday, 28 April 2008  
 
Northern Devon Healthcare Trust Reduces Call Waiting Times With Speech Recognition Technology
Business Deals Thursday, 24 April 2008  
 
Hubron Saves £25,000 Per Annum Thanks To Version One
Business Deals Thursday, 24 April 2008  
 
Waltham Forest Council Selects Hornbill To Meet ISO 20000 Standard
Business Deals Thursday, 24 April 2008  
 
ATG and Sapient Extend Strategic Partnership
Business Deals Thursday, 24 April 2008  
 
InVision Software Selected for Membership in Avaya DevConnect Program
Business Deals Thursday, 24 April 2008  
 
Previous Page Next Page

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
Search News Stories
Corporate Members
Click here to visit the online media kit of CRM Today