| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Sales Simplicity CRM and SFA Software Wins “Hottest Company” Award from Constructech Magazine
Sales Simplicity Software, the widely acknowledged leader in sales automation,
CRM and marketing for the construction sector, announced today that it...
Good Data and NetSuite Integrate On-Demand Analytics Service with SuiteCloud Platform
Good Data, a leading provider of on-demand, collaborative analytic solutions,
today announced the integration of its on-demand analytics service with NetSuite,
the...
Infinity Info Systems a Finalist for 2009 Worldwide Microsoft Dynamics CRM Partner of the Year
Infinity Info Systems (www.infinityinfo.com), premier provider of customer relationship
management (CRM) and business analytics solutions, was chosen by Microsoft as
a finalist...
CRM Provider TMone Recognized for 2008 Growth
TMone, a leading front office business process outsourcing (BPO) and Customer
Relationship Management (CRM) Company, announced today that it has...
Redtail Technology and Neuralus Integrate Web-Based CRM Solutions & Cashflow INSITE
Redtail Technology, an innovative provider of client relationship management
solutions for financial advisors, is pleased to announce a strategic integration
...
CRMfusion Prevents Duplicate Data with Release of DupeBlocker 2.0 for Salesforce CRM
Until now, Salesforce CRM users had few options for eliminating the problem
of entering duplicate leads, accounts and contacts in...
Cendyn Provides a New CRM System for Denihan Hospitality Group, Empowering The Ultimate Guest Experience
Cendyn, the leading full-service interactive
marketing agency for hotels and destinations around the world, was selected
in 2008 by Denihan...
Over 40 Percent of CRM /SFA Users Would Not Buy Their Current System Again
According to a new report by Independent IT Analyst, http://www.independentitanalyst.com,
over 40% of CRM/SFA buyers would not make a purchase...
Netsize Provides SMS plug-in for Microsoft Dynamics CRM
Netsize, a leading mobile commerce and communications enabler, announced
the availability of its Netsize SMS plug-in for Microsoft Dynamics CRM...
BDO (SA) Selects Maconomy’s Tax, Audit and Accounting ERP Solution
Maconomy, the international supplier of ERP solutions for Professional Services
Organizations (PSO), has signed a deal with the South African...
Convergys Execs Speak at Call Center IP and CRM Seminar
At the Fourth Call Center IP and CRM Seminar in Sao Paolo, Brazil, Convergys,
a provider of relationship management, shared...
VanceInfo Acquires Hong Kong-based CRM Solution and Call Center Service Provider
VanceInfo Technologies Inc. (NYSE: VIT) ("VanceInfo"), an IT service
provider and one of the leading offshore software development companies in
...
Mycompanyfleet Launches CRM Module
Fleet management software solutions specialist Mycompanyfleet has launched a
new Customer Relationship Management (CRM) module that enables delivery and service
fleets to...
VerticalResponse Partners with BigContacts to Provide Integrated CRM and Email Marketing Services to SMBs
VerticalResponse Inc. (www.verticalresponse.com), a leading provider of on-demand
email marketing, online survey and direct mail solutions, today announced it
has joined BigContacts...
InterAction Software from LexisNexis Uses CRM to Uncover Profitability from Underused Contacts
LexisNexis (www.lexisnexis.com), a leading global provider of content-enabled
workflow solutions, today announced the global launch of InterAction IQ,
a new tool that...
Maximizer to Present Series of Mobile CRM Seminars In South Africa
Maximizer Software (TSX: MAX), the leading provider of simple, accessible customer
relationship management (CRM) solutions, today announced it will run a...
ERP Provider IQMS Celebrates 20th Anniversary
IQMS, a leader in the design and development of manufacturing Enterprise Resource
Planning (ERP) software, celebrates its 20th anniversary this week....
Tivo Chooses RightNow CRM to Improve Customer Experience
TiVo Inc., leader in digital video recording, has chosen RightNow (NASDAQ:RNOW)
on demand customer relationship management (CRM) to help customer service...
Mitel Names OAISYS Top DataNet CommSource Vendor for Third Consectutive Year
OAISYS, a leading provider of call recording technology, today announced
that it received the Mitel DataNet CommSource Vendor of the Year...
Microsoft Dynamics AX ERP Solution Chosen by Environmental Inks and Coatings Corporation
I.B.I.S., Inc., Gold Certified Microsoft Partner, and Environmental Inks and
Coatings Corporation announce the selection of Microsoft Dynamics AX for...
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