| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Zuora Wins a CRM ‘WizKids’ Award from Beagle Research
Zuora, Inc., the fastest growing subscription billing and payments service, announced the company is a winner of the annual CRM...
Exact Software Announces Availability of Exact Synergy Performance Suite
Exact Software, the leading provider of solutions that help businesses
better serve their customers by integrating their organization through optimized
processes and...
Epicor Announces Immediate Availability of Epicor ITSM 2009
Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise
business software solutions for the midmarket and divisions of Global 1000...
eglue Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine based on Implementation at UPC Netherlands
eglue, a global software provider that maximizes the return on every customer
interaction, and UPC Netherlands (UPC), a cable and media...
Inetium Announces Its CRM Essentials Webinar Series
Inetium, a leading Microsoft Dynamics CRM partner, announces its CRM Essentials
webinar series beginning June 3, 2009. These monthly thirty-minute sessions...
INSURICA Insurance Management Network Chooses ProspX to Support New Unified Market Positioning
ProspX, Inc., the leader in on-demand sales collaboration and automation solutions
for the commercial insurance industry, today announced that INSURICA Insurance
Management...
Veeva Systems’ SaaS Pharma CRM Application “Perfectly Fits Business Model” for Publicis Selling Solutions
Publicis Selling Solutions (PSS), a leading provider of sales, service and clinical
teams for the life sciences industry, has placed its...
Noetix Named a Finalist for the SoftwareCEO Innovation Awards
Noetix Corp., a software provider that automatically generates business intelligence
(BI) content from enterprise applications, today announced it has been named
a...
AccuData to Provide Cost-Effective Database Marketing Solution AccuBase for OSI Restaurant Partners
AccuData today announced it will provide OSI Restaurant Partners, LLC (OSI) with
its scalable, cost-effective customer and prospect database marketing solution,
AccuBase....
2008 Sales Lead Management Survey Shows 62.5% of Small Companies Did Not Track Marketing ROI
Mark L. Friedman, executive vice president of the Sales Lead Management Association
(SLMA) today announced the results of the 2008, 3rd...
xTuple ERP Debuts xChange: Online App Store for the Enterprise
xTuple, the leader in open source enterprise resource planning (ERP) software,
today announced the launch of the xChange, an online marketplace...
John Clough Named as Chairman of the Board of CDC Software Corporation, Makers of Pivotal CRM
CDC Software Corporation, a wholly owned subsidiary of CDC Corporation and a
provider of industry-specific enterprise software applications and business services,
announced...
Global Customer Relationship Management Market 2008-2011
Research and Markets (http://www.researchandmarkets.com/research/b31fc6/global_customer_re)
has announced the addition of the "Global Customer Relationship Management
Market 2008-2011" report to their offering.
Customer relationship management...
Jackson Hewitt Taps RightNow On Demand CRM
RightNow Technologies (NASDAQ: RNOW) is assisting Jackson Hewitt Tax Service,
a leader in the tax preparation industry, to improve customer support...
Synygy Announces Full Integration with Salesforce CRM
Synygy Inc., the most experienced provider of sales performance management (SPM)
solutions, today announced that Synygy’s suite of on-demand SPM applications
is...
Convergys Launches Loan Modification Solutions that Provide Mortgage Lenders With New Capabilities to Improve the Customer Experience
Convergys Corporation (NYSE: CVG), a global leader in relationship management,
today announced the immediate availability of new Convergys Loan Modification
Solutions. The...
Salesforce.com's Service Cloud Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine
Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced
that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions(R)
magazine (www.cismag.com) has named...
ExactTarget Earns Industry Award for Best Email Marketing Software
On-demand email and one-to-one marketing solutions provider ExactTarget announced
today that its Web-based software has been named the best email marketing...
CRM Maker RightNow Technologies to Webcast Analyst Day Presentation on June 10th, 2009
RightNow Technologies (NASDAQ:RNOW), a leading provider of on demand CRM
software solutions, today announced that it will host a Financial Analyst...
iPass Mobile Broadband Keeps Rural Pharmaceutical Reps Connected to CRM System
iPass, Inc. (NASDAQ: IPAS), a long-time leader in providing mobility services
to many of the world's largest companies, today announced that...
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