| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 RightNow Technologies Announces First Quarter 2009 Financial Results
RightNow Technologies, Inc. (NASDAQ: RNOW) announced results for the
first quarter ended March 31, 2009. Total revenue was $36.0 million in...
Amazon Payments Announces Integrations with Leading Shopping Cart and E-commerce Solution Providers
Amazon Payments, a subsidiary of Amazon.com, Inc. (NASDAQ:AMZN) today announced
that leading shopping cart and e-commerce solution providers now offer Amazon
Payments...
Convergys BSS/OSS Solutions Honored with Three Awards for Innovation and Improvements in Customer Loyalty
Convergys Corporation(NYSE: CVG), a global leader in relationship management,
announced today that it has won three major awards in China based...
Neolane Positioned in the Magic Quadrant for CRM Multichannel Campaign Management
Enterprise marketing software provider Neolane, Inc. today announced it has been
positioned by Gartner, Inc. in the Niche Players quadrant of...
Noetix Introduces Noetix Generator 2.0 for Oracle Business Intelligence
Untitled Document
Noetix Corp., a software provider...
Sales Simplicity Enters the “Assisted Living” Sector With Award-Winning Sales Automation, CRM, and Marketing Management
Sales Simplicity Software, the widely acknowledged leader in sales automation,
CRM and marketing for a broad range of industries, today announced...
SYSPRO Named ‘Software Company of the Year’ by Technology Council of Southern California
SYSPRO, a leading, worldwide provider of Enterprise Resource Planning (ERP) software,
announced today that the company has been named “Software Company...
AmberLeaf and Birst Partner to Provide Clients with Powerful Analytics that Improve Sales, Marketing, and Customer Service
AmberLeaf, the leader in sales, service, and marketing optimization, and Birst,
a leading provider of on-demand solutions for business intelligence (BI)...
eglue is Placed in Magic Quadrant for CRM Customer Service Contact Centers
Eglue, a global software provider that maximizes the return on every customer
interaction, today announced it has been positioned by Gartner,...
SRCTec Selects Epicor ERP
Epicor Software Corporation (NASDAQ: EPIC) today announced that SRCTec, the manufacturing
subsidiary of SRC (formerly Syracuse Research Corporation), has chosen Epicor
as...
Winn-Dixie Stores Expands Teradata Enterprise Data Warehouse
Teradata Corporation (NYSE: TDC), the world’s largest company solely focused
on data warehousing and enterprise analytics, announced today that Winn-Dixie
Stores, a...
SugarCRM Announces GetSocial Twitter Module as SugarForge.org Project-of-the-Month
SugarCRM, the world’s leading provider of commercial open source customer
relationship management (CRM) software, today announced the GetSocial Twitter™ Module
has been...
Mexican Call Center Outsourcing Delivery Could Be Impacted by Swine Flu
Concerns over swine flu outbreaks in Mexico have led to many governments issuing
warnings against non-essential travel to the country....
Genesys Launches Initiative to Connect eServices, Call Centers, and Next-Generation Communication
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext
Paris and NYSE: ALU), announced at its annual G-Force conference a key initiative
...
Covalent Marketing Joins the Unica Partner Program
Covalent Marketing announced today that it has further expanded its longstanding
alliance with global enterprise marketing management (EMM) software provider
Unica by...
Taylor, Bean & Whitaker Mortgage Corporation Selects Customer Effective for Microsoft CRM Deployment to Support $35 Billion in Production Volume
Customer Effective Inc., a Microsoft Gold Certified Partner and value-added reseller
of Microsoft Dynamics CRM, announces that Taylor, Bean & Whitaker...
Veeva Systems Hosts Largest Pharma SaaS CRM Gathering
On May 19th and 20th, Veeva Systems will host the largest SaaS CRM conference
ever held exclusively for the life sciences...
Hosted CRM Provider Really Simple Systems Opens North American Office
Really Simple Systems, the largest UK vendor of hosted Customer Relationship
Management (CRM) systems and winner of the 2008 Software Satisfaction...
HealthTec Software Improves Efficiencies and Enhances Customer Service Using Soffront CRM Software for Past Ten Years
Soffront Software Inc., www.soffront.com, the leader of mid-market CRM software,
today announced that HealthTec Software, Inc. has used Soffront CRM company...
Stonefield Query Adds 80 Features to its Sage ERP, CRM, and Accounting Integrations
In the most dramatic integrated upgrade program in its history, and in conjunction
with Sage’s Insights 2009 reseller conference, Stonefield Software...
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