| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 CRM Magazine Announces Winners of 2009 CRM Service Awards
CRM magazine, the industry’s leading publication, announced the winners
of its 2009 CRM Service Awards here today, in conjunction with the...
RightNow Customer thetrainline.com Wins EMEA Award for CRM Excellence
RightNow (NASDAQ:RNOW) customer, thetrainline.com, the leading independent retailer
of train tickets online, has won the CRM Excellence Award 2009 for Europe,...
Sword Ciboodle hailed as a Rising Star by CRM magazine
Sword Ciboodle, provider of customer-oriented business software and services,
today announced that it has been labelled a Rising Star by...
Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing
Sage North America today announced the Sage SalesLogix Online Community for Sage
SalesLogix CRM customers, business partners, employees, and anyone with...
I.B.I.S., Inc. Acquires mcaConnect Southeast, A Microsoft Dynamics CRM Partner
Norcross-based Microsoft Gold Certified Partner I.B.I.S., Inc., a leading enterprise
business solution provider specializing in the sales, integration and deployment
of business...
Syntellect CT Releases Call Center Management Solution Connect 7.5
Syntellect, Inc., a leading provider of contact and call center interaction management
solutions, announced today the release of Syntellect CT Connect...
Epicor Showcases Award Winning Enterprise Resource Planning Solution at User Summits
Epicor Software Corporation (NASDAQ: EPIC) will showcase its award-winning Epicor
9 next-generation ERP solution at annual customer road-show events across the
United...
Verint Witness Actionable Solutions Wins CRM Magazine’s Workforce Optimization “Service Leader” Award for Second Consecutive Year
Verint Systems Inc. today announced that CRM magazine has named Verint Witness
Actionable Solutions the “2009 Service Leader” award winner
in the...
Avidian Survey Reveals Small to Medium Businesses Want CRM Simplicity and Compatibility
Avidian Technologies today released the findings of its Customer Relationship Management (CRM) survey. The survey found that the majority of...
SAS Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine
SAS announced today that Technology Marketing Corporation Customer Interaction
Solutions magazine (www.cismag.com) has named SAS Marketing
Automation as a recipient of a...
Social Media Tools Not as Effective as CRM in Making B2B Sales
According to a recent study by ES Research Group, Inc. (ESR), one of the nation’s
leading research and advisory firms on...
$35B SMB Enterprise Software Market, including CRM and ERP, Likely to Return to Positive Growth in 2010
The North America small (1-99 employees) and medium (100-999 employees) business
(SMB) markets for application software and services is poised to...
Marketing Automation Vendor Market2Lead Creates Social Network for Customers
Market2Lead, a leading provider of marketing automation software and services,
today announced the launch of a new user portal to help...
Leading Forest Resource Consulting and Management Firm Chooses Epicor ERP
Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise
business software solutions for the midmarket and divisions of Global 1000...
New Webtrends Analytics Solutions Target Marketing Optimization Challenges of Eight Vertical Industries
Webtrends, a global analytics leader with world-class data collection and analysis,
today released customized technology and service solutions for eight vertical
industries:...
Pervasive Data Integrator 9.2 Ramps Up Performance, Metadata Management and Compliance
Pervasive Software Inc. (NASDAQ:PVSW), a global value leader in embeddable
data management and agile data integration software, today announced the release
of...
AAA Western and Central New York Selects CDC Software’s Pivotal CRM Solution To Manage Its 880,000 Members
CDC Software, a wholly-owned subsidiary of CDC Corporation (NASDAQ: CHINA) and
a provider of industry-specific enterprise software applications and business
services, announced...
Decision Matrix: Government CRM (Competitor Focus)
Research and Markets (http://www.researchandmarkets.com/research/467ea1/decision_matrix_g)
has announced the addition of the "Decision Matrix: Government CRM (Competitor
Focus)" company profile to their offering.
As governments...
ISM Announces Winners of 2009 Top 15 CRM Software Awards for Enterprise and Small & Medium Business Solutions
The CRM marketplace is enjoying renewed momentum thanks to the rise in Software
as a Service (SaaS) offerings, Social Media offerings,...
Maximizer Software Appoints Vivek Thomas President
Maximizer Software Inc. (TSX: MAX), a leading provider of simple, accessible
customer relationship management (CRM) solutions, today announced the appointment
of Vivek...
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