| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Innoveer Solutions Announces Business Intelligence Customers
Innoveer Solutions, an award-winning customer strategy and solutions consultancy,
today announced two customer successes: Chartered Institute of Management Accountants
(CIMA), the only...
Demand for Hosted Business Applications: Part 1—CRM
Research and Markets (http://www.researchandmarkets.com/research/41d122/demand_for_hosted)
has announced the addition of the "Demand for Hosted Business Applications:
Part 1—CRM" report to their...
AddressTwo Introduces Direct Integration with Popular Online Marketing Tools
AddressTwo announced today the immediate availability of two new popular marketing
tools, Constant Contact and XpressMessages, as integrated tools for users
of...
Syntellect PhoneLink for Siebel Released
Syntellect, Inc., a leading provider of contact center management solutions,
announced today the release of Syntellect PhoneLink for Siebel. This...
Treehouse Interactive Creates the First Marketing Automation/Demand Generation System to Deliver Real Campaign ROI Reporting
>TreeHouse Interactive, the technology leader in on-demand partner relationship
management (PRM), channel sales force automation (CSFA) and demand generation
solutions,...
Mobivox Unveils ‘CRM over Voice’
Mobivox today announced that it has enriched the capabilities of its powerful
voice-activated mobile services platform with CRM over Voice, an...
UTOPY Announces New Strategic Partnership with INS Indriya in Asia
UTOPY, Inc., the leading provider of Customer Intelligence and Performance Optimization
solutions powered by Speech Analytics, today announced a distribution partnership
with...
DocuSign Releases New Developer Center for Electronic Contract Execution (ECE)
DocuSign Inc., the industry leading provider of on-demand electronic signature
and electronic contract execution solutions, today announced the launch of the
DocuSign...
BGL Group chooses Sword Ciboodle for advanced CRM
Sword Ciboodle, provider of customer-oriented business software and services,
today announced that it has been selected by the BGL Group as...
InContact Integrates with Microsoft Dynamics CRM
inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand
contact center software and agent optimization tools, today announced the integration
of...
Learn about the Global Telecom CRM Market
Reportlinker.com announces that a new market research report is available in
its catalogue.
Global Telecom CRM Market 2008-2011
http://www.reportlinker.com/p0109149/Global-Telecom-CRM-Market-2008-2011.html
Customer Relationship Management (CRM) applications...
Ryla Adds Operations Veteran to Executive Team
Ryla welcomes Sy FitzGerald to its team of executives as Senior Vice President
of Operations. FitzGerald’s deep experience in leading operations...
2008-2011 Forecasting of the Worldwide CRM Applications in the Telecom Sector
Research and Markets (http://www.researchandmarkets.com/research/0d95f0/global_telecom_crm)
has announced the addition of the "Global Telecom CRM Market 2008-2011" report
to their offering.
Customer Relationship Management (CRM)...
InfoGroup Signs New Agreement with Alterian
Alterian (LSE: ALN), a leading international integrated marketing platform provider, today announced that InfoGROUP (NASDAQ: IUSA) has signed a new...
LexisNexis Expands InterAction into Software as a Service
To help law firms enhance their client develop capabilities in an increasingly
difficult economy, LexisNexis (www.lexisnexis.com), a leading global provider
of content-enabled...
Syntellect Inc. Launches Communications Portal 7.2
Syntellect, Inc., a leading provider of contact center management solutions,
announced today the release of Syntellect Communications Portal Version 7.2.
The Communications...
Converso Contact Centres reports highest monthly revenues ever
Contact Centres, headquartered in Southend-on-Sea is delighted to announce
it has achieved record revenues within the last three months. In November...
OnviSource Named by Center Partners as Strategic Partner and Sole Provider of Contact Center Workforce Optimization Solutions
OnviSource, a provider of highly affordable, fully integrated call center solutions
and award-winning call center business process outsourcing services, announced
today that...
Loyalty Lab Proclaims the End of One-Off Campaigns, Offers Newly Enhanced Tools for CPG Marketers to Build Long-Term Relationships
Loyalty Lab (http://www.loyaltylab.com), the leading provider of on-demand customer
loyalty technology, announced the launch of its newly enhanced, disruptive solutions
for Consumer...
Cegedim Dendrite Announces Broad Expansion of Alliance Program
Cegedim Dendrite today announced the expansion of its Alliance Program at the
eyeforpharma Sales Force Effectiveness (SFE) Europe 2009 Conference. Embracing
an...
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