| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Innoveer Solutions Publishes White Paper: “CRM & the Economy”
Innoveer Solutions, an award-winning customer strategy and solutions consultancy,
today announced the availability of its latest white paper, “CRM & the
Economy,”...
SugarCRM Previews New CRM Features and Cloud Services at SugarCon 2009
SugarCRM Inc., the world’s leading provider of commercial open source customer
relationship management (CRM) software, today announced that it will preview
new...
SysAid Customer Service and Support Software Speeds Response Times for Small and Mid-Size Businesses
Today’s challenging economic environment and dynamic business climate present
serious challenges and risks to small and mid-size businesses (SMBs) looking
to secure...
Loyalty Lab Launches Four New Products for Improving Customer Retention
Loyalty Lab (http://www.loyaltylab.com), the leading provider of on-demand customer
loyalty technology, announced the launch of four new, lower priced products geared
toward...
SugarCRM Partners With Tata Communications to Bring On-Demand CRM Solutions to India
SugarCRM, the world's leading provider of commercial open source customer relationship
management (CRM) software, today announced a new partnership with Tata...
ASC Announces New Subsidiary in Japan
ASC (www.asctelecom.com), a leading global provider of innovative solutions to
record, analyze and evaluate communications, today announced a new Japanese subsidiary,
ASC...
Most UK call centres are missing out on CTI efficiency gains
Research carried out by Rostrvm Solutions has shown that most call centres in
the UK are not taking advantage of Computer...
Delta Design Selects Soffront to Efficiently Manage Engineering Data
Soffront Software Inc., www.soffront.com, the leader of mid-market CRM software,
today announced that Delta Design, a Cohu company, (NASDAQ: COHU)...
KXEN Signs Record Number of New Customers in Fourth Quarter 2008
KXEN, the data mining automation vendor, today announced record quarterly performance
and continued success and growth with new orders from a...
ICT GROUP To Webcast Fourth Quarter Conference Call
ICT GROUP, INC. (NASDAQ: ICTG), will host a conference call that will be simultaneously
Webcast on Wednesday, February 25, 2009. The...
Zacks Analyst Blog Highlights: Amdocs Ltd., Somaxon Pharmaceuticals, Federal Realty, Whole Foods Market Inc. and Cirrus Logic Inc.
Zacks.com announces the list of stocks featured in the Analyst Blog. Every day
the Zacks Equity Research analysts discuss the latest...
Bill Forsyth Joins I.B.I.S., Inc. as President
I.B.I.S. Inc. announced the addition of industry veteran Bill Forsyth to fill
the role of President. Having worked for Microsoft in...
Hypatia Releases New Research: “Business Intelligence: Connectivity Options & Evaluation Criteria for Software as a Service”
Hypatia Research, LLC today released a report entitled “Business Intelligence:
Connectivity Options & Evaluation Criteria” outlining best practices,
vendor solutions, and selection...
Convio Posts Record Annual Revenue, Positive Cash Flow and Profitability
Convio, Inc., the leading provider of on-demand constituent relationship management
software
and services to nonprofit organizations, today announced record annual
revenue of $57.0...
CDC Software Launches its Enterprise Complaint and Feedback Management Solution in India
CDC Software, a wholly-owned subsidiary of CDC Corporation (NASDAQ: CHINA) and
a provider of industry-specific enterprise software applications and business
services, today...
Averox Inc. Offers to Help Customers Beat the Global Recession
Averox Inc. (OTCBB:AVRI) The recent global economic downturn has led many telecommunication
service providers to cut their overheads significantly. In this...
Axia Audio Increases Sales Productivity and Enhances Customer Support Using Soffront CRM
Soffront Software Inc., www.soffront.com, the leader of mid-market CRM software,
today announced that Axia Audio (www.axiaaudio.com) is using Soffront CRM...
Andy Pease Promoted to President of QuickLogic Corporation
As part of our ongoing talent management and succession planning processes, the
QuickLogic Board of Directors is pleased to announce the...
Asian Specialty Retailer Compact-Impact Moves to Webgistix for E-Commerce Order Fulfillment
Webgistix Corp., the leader in e-commerce order fulfillment, today announced
that Compact-Impact, an importer and marketer of innovative and unusual products
from...
Demandbase Launches Automated Solution to Turn Web Traffic into Sales Leads
Demandbase, a leading provider of B2B customer acquisition solutions, today announced
the general availability of Demandbase Professional, a new software-as-a-service
(SaaS) offering...
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