| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 TDIndustries Selects Asteas Global Field Service & Mobility Solution Suite
Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that TDIndustries, one of America’s premier...
Aplicor Presented Product of the Year Award by CIS Magazine
Aplicor, Inc., a global software provider of on-demand CRM (Customer Relationship
Management) and ERP (Enterprise Resource Planning) software as a service...
Exact Software Offers New Certified Training Course
Exact Software, the leading provider of solutions that help businesses
better serve their customers by integrating their organization through optimized
processes and...
MAS Consulting Announces Microsoft Better Together Seminar Series for 2009
Microsoft Gold Certified Partner MAS Consulting is proud to announce that
it will be hosting the 2009 Microsoft Dynamics Better...
Nonprofits Resolve That 'Now is the Time' to Use Technology to Gain Efficiency and Effectiveness
This year as millions of individuals resolve to exercise more and eat better,
Convio, the nation's leading provider of on-demand constituent...
InfoNow’s ChannelInsight for Salesforce CRM Now Available on the Force.com AppExchange from Salesforce.com
Untitled Document
InfoNow Corporation, a leading provider of channel data management (CDM)...
Ingres Standardizes on Salesforce CRM to Support Global Business Growth
Salesforce.com (NYSE: CRM - News), the enterprise cloud computing company, today announced that Ingres Corporation, a leading provider of open...
As The Recession’s Grip Tightens, Businesses Must Enter 2009 With A Firm Focus On The Customer
The recession held no prisoners over the festive season with the final closure of Woolworths and MFI and several large...
iocallfinder - The First Forensic Call Search Service For Contact Centres
Io Speech Analytics, the contact centre consultancy, announces the launch of its Forensic Call Search Service for Contact Centres -...
Aspect Honored Twice By The Society For Technical Communication
Aspect, a unified communications and contact center software and services provider, today announced it has been honored by the Boston...
Top Marks For KXEN In Data Mining Software 2009 Tests
KXEN's Analytic Framework automated data mining solution performs at 'unsurpassed speed' even when handling large volumes of data according to...
Kent County Council Streamlines Service Desk With Hornbill Systems
Kent County Council has successfully implemented Hornbill’s Supportworks ITSM (IT Service Management) software. The solution is used by 150 ICT...
CREDANT Launches Endpoint Data Leakage Prevention Solution
CREDANT Technologies(R), a provider of endpoint data protection solutions, announced today the launch of CREDANT Protector, its endpoint data leakage...
Aspect Acquires Assets Of Applied Information Management Limited
Aspect, a unified communications and contact center software and services provider, today announced it has acquired substantially all of the...
Card Fraud Factory Revelations Confirms Organised E-crime Groups
Finjan Inc., a provider of secure web gateway products, says that a video news item just published, which shows how...
HP Brings First All-in-One Touch-enabled Desktop Technology to Business Customers
Building on the success of the recent HP TouchSmart PC for the home, HP (NYSE:HPQ) today introduced the market's first...
iPay Technologies appoints new SVP of relationship management
iPay Technologies, an independent bill payment provider for financial institutions, has appointed Guido Schulz as its senior vice president of...
InVision Software Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions Magazine
InVision Software (News - Alert), a world-leading supplier of enterprise-wide workforce management (WFM) solutions, announced today that its software solution...
ADP National Employment Report Shows December U.S. Job Decrease by 693,000
Untitled Document
December’s ADP Report estimates nonfarm private employment in the service-providing
sector...
Nautilus Deploys SDL Trisoft To Manage DITA And Component Content Management
SDL Trisoft, a worldwide provider of Component Content Management (CCM), is pleased to announce that SDL Trisoft has been successfully...
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