| Editorial |
 Mastering the Customer Experience
Focusing on the customer is not something new. Customer Relationship Management theories embraced in the 1990’s hold true today — the operational, collaborative and analytical aspects of the ‘CRM Ecosystem’1 still need to be adopted and adhered to.
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| Highlights |
 Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
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| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Gartner Says the Number of Organizations Planning to Adopt SOA for the First Time Is Falling Dramatically
The majority of large organizations are moving ahead with service-oriented architecture (SOA), but a growing number are deferring...
Salesforce.com Announces Force.com for Amazon Web Services, Extending the Benefits of the Cloud to Even More Businesses
Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced a new offering, Force.com for Amazon Web Services, to...
Informatica Launches Industry’s First On Demand Data Synchronization Service For Cloud Computing
Informatica Corporation (NASDAQ: INFA), the leading independent provider of data integration software and services, today announced Informatica On Demand...
Emergence Capital Partners and Salesforce.com Announce Maxplore as the Winner of the Force.com $1 Million Challenge
Salesforce.com (NYSE: CRM), the enterprise cloud computing company, and Emergence Capital Partners, a leading venture capital firm that specializes...
Top 5 Us Bank Selects Gmt For Branch Workforce Optimization
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that it has...
ClickSoftware and SAP Announce Global Reseller Agreement
ClickSoftware Technologies Ltd. (NasdaqCM: CKSW) and SAP AG (NYSE: SAP) today announced a global reseller agreement, underscoring SAP’s continued...
Financial Services Need To Improve eCRM
A study by database marketer GI Insight has revealed that e-CRM (communicating via e-channels such as email) in the financial...
ATG Empowers Homes.com and AgentAdvantage subscribers to turn online visitors into voice calls
ATG (Art Technology Group, Inc., NASDAQ: ARTG), the premier provider of e-commerce software and platform-neutral optimization services, today announced...
JangoMail Debuts New Features and Enhancements
JangoMail, an industry leader in permission-based email marketing, announced today it has rolled out several new features and enhancements...
ManTech International Licenses Selectica’s Contract Lifecycle Management Software To Manage Government Contracts
Selectica (NASDAQ: SLTC), a leading provider of contract lifecycle management (CLM) solutions, today announced that ManTech International Corporation (NASDAQ:MANT)...
SDL Announces Availability of SDL TeamWorks 2008
SDL, a provider of Global Information Management (GIM) solutions, announced today the availability of SDL TeamWorks 2008, a complete translation...
Tatara Systems Enhances Customer Service with Soffront CRM
Untitled Document
Soffront Software Inc., a leading provider of CRM...
Amdocs to Acquire ChangingWorlds
Amdocs, the leading provider of customer experience systems, today announced it has signed a definitive agreement to acquire Changing...
PivotLink Launches Revolutionary on-demand Business Intelligence Application for salesforce.com to enhance Reporting and Analytics
PivotLink, the leader in on-demand business intelligence, today announced the general availability of PivotLink BI for users of the...
NetSuite's 'Business ByNetSuite' Program Offers SAP Customers Opportunity to Cut Costs By 50% or More
NetSuite Inc. (NYSE: N - News), a leading vendor of on-demand, integrated business software suites that provide ERP (Enterprise...
TimeTrade Systems Previews TimeDriver for the Force.com AppExchange From Salesforce.com
TimeTrade Systems today announced TimeDriver for Salesforce. TimeDriver is a personal appointment scheduling solution that lets sales professionals invite...
Glovia and Salesforce.com Bring ERP to Cloud Computing
Glovia International, a subsidiary of Fujitsu Limited and a leading provider of extended ERP solutions for engineer-to-order and high...
Genesys Receives Top Score For Interaction-centric Customer Service
A new Forrester report on customer service solutions named Genesys, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), a "Strong...
Damovo Appoints Paul Butcher As Managing Director
Damovo, the Enterprise ICT Solutions and Services provider, has today announced the appointment of Paul Butcher as Managing Director. Paul...
Really Simple Systems Awarded Software Satisfaction Award
Really Simple Systems, a hosted CRM vendor, has announced it has won the Software Satisfaction Award 2008, taking 68 percent...
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