| Editorial |
 Mastering the Customer Experience
Focusing on the customer is not something new. Customer Relationship Management theories embraced in the 1990’s hold true today — the operational, collaborative and analytical aspects of the ‘CRM Ecosystem’1 still need to be adopted and adhered to.
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| Highlights |
 Seven Ways to Reduce IT Costs with Master Data Management
Information Technology managers are facing a dilemma given the current economic climate – despite budget cuts, companies do not expect reductions in the service levels provided by IT to the business. Under such circumstances, how do you maintain or improve service levels, and continue to run the business efficiently?
by Ravi Shankar, Senior Director of Product Marketing
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| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 MyCom Selects Envox CT Connect to Enable CTI Capabilities for its Multichannel Contact Center Siftware
Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that MyCom, a leading provider of software...
Sky Calls on Pracius and Broadsystem to Manage its Staff Emergency Information Line
Sky has appointed Pracius, the specialist contingency management consultancy, and Broadsystem, the UK’s leading customer interaction services provider, to build...
SEDONA Corporation's CRM Technology Helps Banks and Credit Unions Leverage Their Marketing Efforts in Today's Down Economy
SEDONA® Corporation (OTC Bulletin Board: SDNA - News; www.sedonacorp.com), a leading provider of Customer and Member Relationship Management (CRM/MRM) solutions...
Vetrazzo Develops and Deploys ERP, Order Management and Inventory Management Applications on Force.com in Just a Matter of Months
Salesforce.com (NYSE: CRM), the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced that Vetrazzo has joined...
Vertex Appoints New Managing Director
Vertex has appointed Mark Charlesworth as Managing Director for its Mortgage Division. He will become a member of the Vertex...
Almost 1 In 2 European Business Users Want Internet Access On Their Mobile
New market research conducted by Globo, ("Globo"; LSE-AIM: GBO) a company focused on e-business solutions, has shown that 65 percent...
Rostrvm Solutions Enhances Call Centre Software to Help Deliver Hosted Call Centre Solutions
Rostrvm Solutions, a leading UK call centre software developer, has further enhanced its call centre software so that it can...
Gartner Reveals Nine Fatal Flaws in Business Intelligence Implementations
Most failed business intelligence (BI) efforts suffer from one or more of nine fatal flaws, generally revolving around people and...
Acxiom(R) powers data quality via the Web for businesses of all sizes
-Acxiom® Corporation (NASDAQ: ACXM - News), a global interactive marketing services company, today released an innovative data quality platform capable...
TouchStar Acquires FacetCorp
TouchStar, a global company focused on call center software, has acquired FacetCorp. FacetCorp's flagship product is a software based business...
Poor Data Classification Can Cost Companies Millions
A recent survey conducted by Storage Expo found that one of the main reasons companies classify data was access control...
Florida-Based Outsourcing Giant PRC Selects GMT Planet®
GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced that Florida-based PRC—one of...
IDC Finds Increasing Hype Around Unified Communications Is Affecting How Customers Select Telephony Systems and Services
The increasing attention and buzz around unified communications (UC) is affecting how customers select telephony systems and services, according to...
Financial Services Providers Missing Out on Online Sales Conversions
A new financial service benchmark report shows the industry is missing out on online sales opportunities by failing to provide...
Export-Import Bank Achieves Impressive Results Using Soffront CRM
Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that the Export-Import Bank (Ex-Im Bank) of...
New Cameleon SC Suite from Access Commerce for Communication Services Providers
Access Commerce (Euronext:7424), a leading provider of multichannel commerce and configurator software, today announced that it is expanding its solution...
Envision Included In Analyst Firm’s “Magic Quadrant for Contact Center Workforce Optimization"
Envision Telephony, Inc., a global provider of software solutions for the contact center and the enterprise, today announced the...
Knoa Survey Results Illuminate Opportunity for End-User Experience Management
Knoa, the leading provider of end-user experience and performance management software, today announced the findings of a survey conducted among...
Suddenlink Communications Realizes Gains in Sales and Customer Satisfaction
Pluris Inc. , a leading provider of multi-channel marketing and optimization solutions, today announced that Suddenlink Communications™, a top-10 U.S....
Aprimo Enters into Alliance with Kodak to Extend its Offerings of Comprehensive Marketing Software Solutions
Aprimo, Inc., today announced it has entered into an alliance with Kodak's Graphic Communications Group to create a combined product...
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