| Editorial |
 CRM Forgot Something – The Marketing Department
I know that everyone has their favorite CRM joke to tell at parties already at this point. But to be fair, CRM did give the IT department an agenda and lots of work building all those databases. Wait a minute I thought CRM was supposed to deliver a single customer database?
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| Highlights |
 e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
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| What's
New? |
 TowerGroup estimates that nearly 24 million consumers are currently active users of online banking bill payment in the U.S., and that the volume of online bill payments will reach 3.87 billion transactions by 2012. However, the success of online bill pay has also increased delivery and support costs for financial services institutions.
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 New Research Unveils the Ingredients to Increased Customer Magazine Success
To continue its support of the customer publishing industry in an increasingly competitive advertising landscape Royal Mail has worked with...
Intura Solutions Releases Upgrade of Intura Vision
Intura Solutions, LP (Intura), a leading manufacturer of point-of-sale (POS) and enterprise management software for quick service, fast casual and...
Firms that under-invest in SOA governance will fail to reap rewards
Organisations that under-invest in the Service Oriented Architecture (SOA) governance initiative will fail to reap the long-term benefits SOA...
Two Sage Software Customers Win Technology ROI Awards From Nucleus Research
Sage Software today announced that its customers, the American Lung Association (ALA) and BaySystems Spray Insulation and Roofing Materials,...
Contact Center Pricing and Attrition Levels Worrying Outsourcing Providers Globally
The proliferation of new contact center delivery locations globally has done little to allay fears of wide-spread price and attrition...
Talisma Powers Over 10 Million Chats Per Month With Astounding Results
Talisma® Corporation, an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced Talisma Chat now...
BroadVision 8.1 Migration Moves e-Businesses to the Next Level of Innovation
BroadVision, Inc., (OTCBB:BVSN - News) a global provider of strategic e-business solutions, announced today the opportunity that customers have been...
United Kingdom's ntl:Telewest Business Selects Amdocs
Amdocs (NYSE: DOX - News), the leading provider of customer experience systems, today announced that ntl:Telewest Business, part of...
Rainmaker Expands Lead Development Solution for Global Enterprise Data Solutions Provider
Rainmaker Systems, Inc. (NASDAQ: RMKR), a leading provider of sales and marketing solutions combining hosted application software and execution...
E-Mail Will Lead the Charge Into Mainstream Adoption of Cloud Computing
Driven by falling prices and new vendors, the percentage of commercial mailboxes using a cloud-provisioned model will grow from...
Halliwells IT Team Meets Customer Targets With Hornbill’s Supportworks ITSM
Halliwells, a growing commercial law firm in the UK has selected Hornbill’s Supportworks ITSM, the service management solution for its...
VeCommerce Hires New UK Business Development Manager
VeCommerce, a supplier of voice self-service and speaker verification solutions, has appointed Tom Elliott as new Business Development Manager for...
Sotelgui Selects Cerillion for New Interconnect Solution in Guinea
Guinean telecoms operator, Sotelgui is set to implement Interconnect Manager from convergent billing specialist, Cerillion Technologies to support billing,...
CDMS becomes Independent entity
CDMS, the intelligent communication specialist, has become a fully independent organisation. Formerly CDMS was controlled through the Shop Direct Group,...
New Online Community For Information Security Industry
The team behind the Infosecurity Europe show - held in London every spring - has launched an online interactive security...
Extending Customer Contact Beyond The Four Walls Of The Call Centre
The latest call centre offering from Rostrvm Solutions represents a significant milestone in the call centre industry by providing...
Axios Appoints Former Service Desk Institute Director to Drive Global Growth
Axios Systems, the world's leading single focused IT Service Management (ITSM) company, today announces the appointment of Barclay Rae...
Intridea Announces General Availability of CrowdSound Summer On-Demand Social Feedback Solution
Intridea, Inc., the agile enterprise Web 2.0 company, today announced the general availability of CrowdSound. The new on-demand social feedback...
Canadian Contact Center Outsourcer Boosts First Call Resolution Rate with Altitude Software IP Solution
Optima Communications International Inc., a Canadian contact center outsourcer specialized in customer relationship optimization, has experienced a strong increase in...
Dexia Bank Belgium Selects Unica’s Software
Unica Corporation (Nasdaq: UNCA), a provider of enterprise marketing management (EMM) software, today announced that Dexia Bank Belgium has...
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