| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Social Networks Are Attracting Too Much Traffic for Retailers to Ignore
With the increased consumer traffic that social networks are generating on the Internet, retailers must have a position on...
New Partnership Shows Version One’s Commitment To Microsoft Users
Document management and imaging software author, Version One, has today announced its partnership with UK-based Microsoft re-seller VAR One, demonstrating...
Hotels Crack Problem Of How Every Guest Likes Their Eggs
There is increasingly less brand loyalty than ever before and it’s increasingly important to treat a customer right the first...
Financial Services Companies Optimize Customer Service And Lower Costs
Today’s volatile economy with skyrocketing gasoline prices, employee layoffs and the sub-prime mortgage crises is driving business leaders to seek...
SugarCRM Delivers Enhanced Enterprise Reporting and Wireless Features
SugarCRM Inc., a global provider of commercial open source customer relationship management (CRM) software, today announced the beta release of...
VoiceSage Unveils New Click-To-Talk Solution
VoiceSage, a provider of interactive voice messaging products, today announced the launch of its new Click-To-Talk solution, which enables businesses...
Geek Terminal Serves Up Business Mobility for Corporate Executives on the Go with Cisco Unified Communications
Geek Terminal, a unique concept café in the heart of Singapore's central business district, has selected Cisco® Unified Communications and...
ForeSee Results Unveils CS SiteManager 3.0
ForeSee Results, the market leader in online customer satisfaction measurement and management, today unveiled an enhanced online customer satisfaction analytics...
BroadSoft Wins Convergence World Award
BroadSoft, Inc., a leading provider of VoIP application software, today announced that its BroadWorks® Anywhere fixed-mobile convergence (FMC) solution won...
CallMiner Releases New Version Of Its Speech Analytics Solution
CallMiner, provider of speech analytics solutions, today announced the release of its latest version of CallMiner Eureka. The latest version...
iWave Software Introduces Its Next Generation Of Integration Connectors
iWave Software, a provider of IT integration and process automation software, today announced a new line of integration connectors designed...
SupportSoft Acquires YourTechOnline.com Inc., Enhancing Consumer Business
SupportSoft, Inc. (NasdaqGS:SPRT - News), a provider of software and services that make technology work, today announced the acquisition of...
Many Businesses Unprepared as Product Recalls Jump 35%
New research from Navigator CM has found that the amount of product recalls issued in the UK has been soaring...
Citizens Want More-Sophisticated Relationship with Their Local Governments, Including Greater Engagement and Input
Citizens of major cities are becoming even more knowledgeable, savvy and vocal about what they expect from their public-service agencies...
Social Networking Applications in the U.S. Take Hold and Market Experiences 191% Growth in 2007
Enterprise social networking had a break-out year in 2007 with much faster than expected growth as leading adopters started to...
CosmoCom Announces Upgrade To CosmoCall Universe
CosmoCom, a global company focused on Call Center Consolidation 2.0, today introduced Version 5.2 of its flagship product CosmoCall Universe....
PerformanceEdge Offers Enhanced Recording And Quality Management With Latest Release
The PerformanceEdge Group of Aspect Software, a global company focused on Unified Communications for the Contact Center™, today announced the...
NextPoint Appoints Zane Long As Vice President Of Global Partner And Channel Sales
NextPoint™, a company focused on fixed-mobile connectivity (FMC) solutions, today announced that Zane Long has been appointed Vice President, Global...
LiveTime Updates ITIL Service Management Appliances
LiveTime Software, a provider of ITIL certified Web 2.0 Service Managementand Help Desk Software, today announced the general availability of...
Redback Networks Appoints New Head of Engineering
Redback Networks Inc., an Ericsson company that makes broadband routers for 75 percent of the world's largest fixed and mobile...
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