| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
|
| |
|
|
 Fair Isaac and Adeptra Partner to Help Lenders Fight Fraud Faster and Improve Collections Services
Fair Isaac Corporation (NYSE:FIC), the leading provider of analytics and decision management technology, and Adeptra Inc., the top global provider...
Retail Banks Spend on Business Intelligence Technology Expected to Reach USD$9bn by 2012
A new report by independent market analyst Datamonitor, "Business Intelligence in Retail Banking", predicts spend by retail banking institutions on...
Selectica Expands Customer Base in Key Markets
Selectica, Inc. (NasdaqGM:SLTC - News), a leading provider of enterprise contract lifecycle management (CLM) solutions, today announced that the company's...
Point Omega Selects Verizon Business to Host Customer Contact-Center Services
Point Omega, an innovative German application-service provider for call center services, has selected Verizon Business to host its German contact-center...
Salesforce.com Announces Record Fiscal Fourth Quarter Results
Salesforce.com (NYSE: CRM), the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced results for its fiscal...
Convergys Upgrades Nawras Telecom's Billing and Customer Care Platform
Convergys Corporation (NYSE: CVG - News), a global leader in relationship management, announced today that it has upgraded Nawras’ billing...
America Movil Expands its GSM Footprint Into the Dominican Republic and Puerto Rico With Amdocs Billing
Amdocs (NYSE: DOX - News), the leading provider of customer experience systems, today announced the success of a three-month project...
Chordiant Announces Partnership With HCL Technologies, To Deliver Enhanced Solutions for Financial Services Industry
Chordiant Software, Inc. (NASDAQ:CHRD - News), the leading provider of Customer Experience (Cx™) software and services, and HCL Technologies announced...
eLoyalty Announces Expanded Behavioral Analytics(TM) Deployment
eLoyalty Corporation (NasdaqGM:ELOY - News), a leading enterprise Customer Relationship Management services and solutions company, today announced that it has...
Telephonetics VIP Enhances ContactPortal with SIP Support
Speech recognition specialist, Telephonetics VIP, has added SIP support in the latest release of their speech driven call routing solution,...
Intervoice Appoints Jim Milton as President and Chief Operating Officer
Intervoice, Inc. (Nasdaq: INTV - News) today announced the appointment of Jim Milton to the position of President and Chief...
SPSS Declares a Win for Political Campaigns Using Predictive Analytics
Not long ago, election campaigns were run on simple grassroots efforts dependent on cold-calling and randomly distributing flyers to the...
Gas Heating Engineers Spot the Parts
A smarter parts logistics solution has enabled BSW Heating to cut travelling times and repeat visits. The London-based gas heating...
CalAmp Appoints Richard Gold President and Chief Executive Officer
CalAmp Corp. (NASDAQ:CAMP), a leading provider of wireless products, services, and solutions, announced today that Richard Gold has been appointed...
ServiceXRG Announces New Study Focusing On Importance Of Web-Based Customer
Service Excellence Research Group, LLC (ServiceXRG), an industry resource for support and service industry professionals, today announced the publication of...
Infinity CCS Launches ‘Contact Centre in a Box’
Infinity CCS has launched a ‘contact centre in a box’: 15-seat contact centre software for £10k, which includes inbound and...
SaaS-based Web Content Management Suppliers on the Rise
CMS Watch, an independent analyst firm that evaluates content technologies, released research today at the 2008 AIIM Expo finding that...
eLoyalty Signs Agreement To Resell Calabrio Software
Calabrio, Inc., a provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has...
Verint Witness Actionable Solutions Announces Continued Uptake in Workforce Optimization Customer Sites
Following its December launch of the next-generation Impact 360® Workforce Optimization (WFO) software, Verint® Systems Inc. today announced that the...
Pegasystems' Newly Enhanced Healthcare Solutions Redefine Customer Service Excellence
Building on its success in the healthcare market, Pegasystems (NASDAQ: PEGA - News), the leader in Business Process Management (BPM),...
[
1 ]
[
2 ]
[
3 ]
[
4 ]
[
5 ]
[
6 ]
[
7 ]
[
8 ]
[
9 ]
Next
|
|
 |
|
|
|
by Document Type
