| Editorial |
 Maximize the Value of Your Email Channel
There are basic steps you can take to ensure that your customers know when their
questions will be answered.
Read more... | |
| Highlights |
 Four Ways Social Media Impacts CRM
Social media offers four of game-changing extensions to existing CRM capabilities for the creation of truly unified customer experiences.
by Joe Stanhope
Read more... | |
| What's
New? |
 Genesys Telecommunications Laboratories, an Alcatel-Lucent company, released new UK research today that highlights a disconnect between the metrics monitored in the contact centre and the information required by the business at large.
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 Genesys and IBM Expand Partnership in China
Genesys Telecommunications Laboratories, an Alcatel-Lucent company (EURONEXT PARIS: ALU) (NYSE: ALU), and IBM (NYSE: IBM) today announced a significant expansion...
StayinFront Rated "Positive" in MarketScope Report
StayinFront, Inc., a global provider of enterprise wide customer relationship management (CRM) applications, decision support tools, data services and eBusiness...
Frost & Sullivan Award Recognizes Microsoft's Innovations in Customer Service in the Automotive Sector
The 2007 Frost & Sullivan Customer Service Innovation Award in the European automotive software market has recognized the Microsoft Automotive...
Specsavers Implements Infor CRM Epiphany
Business software provider Infor announced on Wednesday (2 January) that UK optician Specsavers has implemented Infor CRM Epiphany, a customer...
Claro Brazil Deploys Amdocs to Support Content Partnerships
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Claro, a leading mobile provider in Brazil...
SugarCRM Announces Sugar 5.0 General Availability
SugarCRM Inc., global provider of commercial open source customer relationship management (CRM) software, today announced the general availability of Sugar...
France-based Activeo Becomes A Reseller Of Calabrio Workforce Optimization
Calabrio, Inc., a provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has...
Progress Energy Selects TuVox To Power New Voice Self-Service Applications
TuVox, a provider of On Demand speech applications, announced that Progress Energy (NYSE: PGN), a Fortune 250 Energy Company serving...
Garlands to Go Live at Contact Centre in South Shields with Creation of 100 New Jobs
Garlands Call Centres is delighted to announce the creation of 100 jobs at its new contact centre site at Market...
Trojan Dialers & Phishing Attacks Rank Top In December
Kaspersky Lab, a leading provider of Internet security software solutions that protect against viruses, Trojans, worms, spyware, crimeware, rootkits, phishing,...
Shopper Satisfaction During the Holiday Season Declines
Customer satisfaction with online retail during the 2007 holiday season is down slightly from last year, according to the Holiday...
Unica Announces the Appointment of Paul McNulty to Chief Marketing Officer
Unica Corporation (Nasdaq: UNCA), a global provider of enterprise marketing management (EMM) solutions, today announced the appointment of Paul...
The UK's leading educational supplier deploys IP telephony to provide 'outstanding customer service'
Swyx a market-leading vendor of IP telephony solutions has been selected by The Consortium, the largest independent supplier of educational...
Chordiant Software Announces Largest Agreement in the Company’s History
Chordiant Software, Inc. (Nasdaq - CHRD), the leading provider of Customer Experience (Cx) software and services, today announced that it...
Telrex Announces Solution Interoperability Validation for CallRex IP Call Recording and Monitoring with 3Com VCX IP Telephony Platforms
Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced solution interoperability...
Leading IT Service Provider Selects SAP, Benefiting Midmarket Customers
SAP America Inc., a subsidiary of SAP AG (NYSE: SAP), today announced that Pomeroy IT Solutions, a leading provider of...
Title and Escrow Firm Finds Best CRM Solution with Commence
E. Clifford Treat, vice-president of Development for The Talon Group, escrow and title services, first experienced Commence CRM with his...
SalesForce Hires Former Oracle Exec As Unit Head
SalesForce (NYSE: CRM) said that it has hired a former Oracle (NASDAQ: ORCL) executive to head up the company s...
Customers Embrace CommonSpot 5.0
PaperThin, Inc., a leading mid-market content management software vendor, today announced that four customers have recently gone live on CommonSpot...
Newest Member of NCR FastLane™ Family Extends Self-Service Convenience into Other Sections of the Store
Many consumers have grown to appreciate and even expect self-checkout to help reduce their wait time at the front of...
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